Challenge
Running a business of this size and nature, which operates on stringent daily itineraries and deadlines, requires IT systems that can keep up with the pace of the industry. As such, K&S Freighters required a more cost effective hardware and network support solution that delivered quicker response times than their previous supplier.
Solution
K&S Freighters decided to appoint Interactive as its maintenance provider for its 60 servers across Australia, a choice that offered a significant cost saving. The tailored hardware maintenance agreement included co-locating all of their data in Interactive’s world-class data centre in Melbourne, and provided K&S Freighters with access to firewall equipment and three cold servers for DR purposes. If a disaster is declared, Interactive can have K&S Freighters’ core systems up and running within two hours, and everything back online in 12 hours. This has been tested on three occasions with complete success.
"We were impressed with how Interactive understood our business, and they immediately came to us with a better service level agreement than our previous maintenance provider. We went from a 24 hour turnaround time, to two hours, and at half the cost! "
