Interactive Network Support & Maintenance
1300 520 133

Network Support & Maintenance

Australia’s leading network & IT support provider
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Network support that’s not just fast, it’s the fastest

What could a network outage really cost you?

Networks are constantly under pressure from on-going growth & high usage. Optimum performance requires proper monitoring in addition to security, redundancy & upgrades. As your networking & wireless devices allow employees to connect to the internet, connect to shared files, access licensed software packages & more, maintaining connectivity is crucial. Don’t waste your teams’ time juggling multiple service desks, response times & SLAs when something goes wrong – reduce complexity with Interactive as your single provider for your multi-vendor network.

With proactive maintenance, systems monitoring & superior service, you’ll have peace of mind that your network is online & running efficiently. We support the brands you know & trust, such as HP, Dell, IBM, Juniper & Cisco. Benefit from a single point of contact across all your network devices.

The gold standard in network hardware support

Flexible service levels

We tailor our service levels to meet the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite service for your most critical devices.

Australian service desk

Our helpdesk is here to support you 24/7. We answer calls within 6 seconds & will have you on the phone to your dedicated engineer within 10 minutes.

Broad geographic coverage

With guaranteed local parts & engineers right across Australia - we’re the partner of choice for multi-site, geographically dispersed, businesses.

The experts & parts
when & where you need them

Interactive is the partner of choice for multi-site, geographically dispersed businesses. We have local warehouses & field services right across Australia, including support for regional & remote destinations.

  • Parts-on-hand guarantee

    With over 300,000 assets supported across 46,000 locations - we guarantee we have all the parts, for any device we support, on hand & local to you.

  • Unrivalled technical service

    A 96% first-fix rate, 99% SLA attainment & +85 Net Promoter Score give you the reassurance that a solution is never far away.

  • Proactive monitoring

    Our OnAlert system proactively monitors your system, identifying potential issues in-time to avoid system failures.

  • Gold certified Cisco partner

    With over 240+ individual Cisco certifications, our team are your local Cisco experts in SmartNet, PSS & Interactive Direct Support.

  • Highly qualified, technical expertise

    Our 500-strong team & 160 dedicated field engineers hold accreditations across all major vendors.

Local experience, at scale

2,500+

customers

46,000+

locations

300,000+

devices

160+

dedicated field engineers

Easy device & contract management

Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.

Don’t let end-of-service life force you into a corner

Just because your vendor has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date... ever.
Our NPS score leads the industry

We’re your Cisco experts

With over 240+ individual Cisco certifications, our team are your local Cisco experts for your preferred mix of SmartNet, Partner Support Service & Interactive Direct support to get the best out of your infrastructure for less.

Defined by reliability, and outstanding customer service

Tired of compromising on the service for your business-critical systems?
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