Network Support & Maintenance
Network support that’s not just fast, it’s the fastest
Networks are constantly under pressure from on-going growth & high usage. Optimum performance requires proper monitoring in addition to security, redundancy & upgrades. As your networking & wireless devices allow employees to connect to the internet, connect to shared files, access licensed software packages & more, maintaining connectivity is crucial. Don’t waste your teams’ time juggling multiple service desks, response times & SLAs when something goes wrong – reduce complexity with Interactive as your single provider for your multi-vendor network.
With proactive maintenance, systems monitoring & superior service, you’ll have peace of mind that your network is online & running efficiently. We support the brands you know & trust, such as HP, Dell, IBM, Juniper & Cisco. Benefit from a single point of contact across all your network devices.
The gold standard in network hardware support
Flexible service levels
Australian service desk
Broad geographic coverage
The experts & parts
when & where you need them
Interactive is the partner of choice for multi-site, geographically dispersed businesses. We have local warehouses & field services right across Australia, including support for regional & remote destinations.
Local experience, at scale
Easy device & contract management
Don’t let end-of-service life force you into a corner
We’re your Cisco experts
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Frequently Asked Questions
No. As a Cisco Gold Partner, Interactive is uniquely placed to tailor the right mix of Cisco Smartnet, Cisco PSS and Interactive Direct Support to deliver Australia’s leading 2-hour onsite network support for less. The same gold-standard protection applies, no matter what vendors, assets and locations apply.
Yes. Our certifications include ISO27001 for data security, ISO9001 for service practices, NV1 for security vetting and extensive certifications with the vendors you know and trust. We hold over 240 Cisco certifications alone.
Yes. EraseIT is our specialist provider for the compliant decommissioning of your assets to protect your data, recover value, and ensure responsible e-waste handling. EraseIT provides quality assurance for the secure and ethical disposal of your retired assets in a fully compliant environment.
Interactive delivers Australia’s leading field support services with a 500-strong team, 160 engineers and guaranteed local parts. In some areas, vetted and certified partners may be dedicated to your account to deliver on our 2-hour and 4-hour onsite support SLAs.
Yes. Interactive’s 2-hour onsite support delivers enhanced protection for mission-critical IT and network assets with standard next business day or 72-hour vendor warranties