Proactive, premium support
Storage system failure can be devastating to your business operations.
Preventive maintenance ensures issues are fixed before you run out of space or an issue becomes catastrophic. Don’t let monitoring & maintaining IT become your team’s full-time job – Interactive can improve your storage efficiency & manage performance with unbeaten SLAs.
Preventive maintenance ensures issues are fixed before you run out of space or an issue becomes catastrophic. Don’t let monitoring & maintaining IT become your team’s full-time job – Interactive can improve your storage efficiency & manage performance with unbeaten SLAs.
Australia’s leading onsite storage hardware support service
Flexible service levels
We can tailor our service levels to meet or exceed the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite service for your most critical devices.
Australian service desk
Our helpdesk is here to support you 24/7. We answer calls within 6 seconds and will have you on the phone with your dedicated engineer within 10 minutes.
Broad geographic coverage
With guaranteed local parts and engineers right across Australia - we’re the partner of choice for multi-site, geographically dispersed, businesses.
The experts and parts
where and when you need them
Interactive is the partner of choice for multi-site, geographically dispersed, businesses. We have local warehouses & field services right across Australia, including support for regional & remote destinations.

Easy device & contract management
Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.

Don’t let end-of-service life force you into a corner
Just because your vendor has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date, ever.
One of the major benefits of moving our equipment over to Interactive was the faster turnaround when our equipment fails. Our dedicated engineer is often at a site within 30 minutes, and his familiarity with our IT team and systems means we don’t have to wait days for it to be fixed.
Working with Interactive has been very straightforward. There are no issues with the system and the support from the relationship team is excellent. I don’t have to worry about our data anymore, which means my focus can be better spent elsewhere.
It’s reassuring to know if there’s a problem, we have just one number to call and are guaranteed an engineer will respond within ten minutes. What’s more, we are provided with a dedicated engineer who knows our site and is familiar with our set-up and business environment.

Our NPS score leads the industry

We're your Cisco experts
With over 240+ individual Cisco certifications, our team are your local Cisco experts for your preferred mix of SmartNet, Partner Support Service and Interactive Direct support to get the best out of your infrastructure for less.





