Interactive
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Interactive Storage Support & Maintenance
1300 520 133

Storage Support & Maintenance

Your equipment’s uptime is our number one priority. Customise your service requirements to ensure your data storage infrastructure is never compromised.
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Proactive, premium support

Storage system failure can be devastating to your business operations.

Preventive maintenance ensures issues are fixed before you run out of space or an issue becomes catastrophic. Don’t let monitoring & maintaining IT become your team’s full-time job – Interactive can improve your storage efficiency & manage performance with unbeaten SLAs.

Australia’s leading onsite storage hardware support service

Flexible service levels

We can tailor our service levels to meet or exceed the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite service for your most critical devices.

Australian service desk

Our helpdesk is here to support you 24/7. We answer calls within 6 seconds and will have you on the phone with your dedicated engineer within 10 minutes.

Broad geographic coverage

With guaranteed local parts and engineers right across Australia - we’re the partner of choice for multi-site, geographically dispersed, businesses.

The experts and parts
where and when you need them

Interactive is the partner of choice for multi-site, geographically dispersed, businesses. We have local warehouses & field services right across Australia, including support for regional & remote destinations.

  • Parts-on-hand guarantee

    With over 300,000 assets supported across 46,000 locations - we guarantee we have all the parts, for any device we support, on hand & local to you.

  • Unrivaled technical service

    Our fix-rate is 96%, giving you the reassurance that when we turn up on site a solution is not far away.

  • Proactive monitoring

    Our OnAlert system proactively monitors your system, identifying potential issues in-time to avoid system failures.

  • Gold Certified Cisco Partner

    With over 240+ individual Cisco certifications, our team are your local Cisco experts.

  • Experienced field engineers

    Our 500-strong team & 160 dedicated field engineers hold accreditations across all major vendors.

Easy device & contract management

Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.

Don’t let end-of-service life force you into a corner

Just because your vendor has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date, ever.
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One of the major benefits of moving our equipment over to Interactive was the faster turnaround when our equipment fails. Our dedicated engineer is often at a site within 30 minutes, and his familiarity with our IT team and systems means we don’t have to wait days for it to be fixed.
Information Services Manager, Cabrini Health
Working with Interactive has been very straightforward. There are no issues with the system and the support from the relationship team is excellent. I don’t have to worry about our data anymore, which means my focus can be better spent elsewhere.
Retail Financial Controller, Emirates Leisure Retail
It’s reassuring to know if there’s a problem, we have just one number to call and are guaranteed an engineer will respond within ten minutes. What’s more, we are provided with a dedicated engineer who knows our site and is familiar with our set-up and business environment.
IT Manager, Queensland Studies Authority
Our NPS score leads the industry

We're your Cisco experts

With over 240+ individual Cisco certifications, our team are your local Cisco experts for your preferred mix of SmartNet, Partner Support Service and Interactive Direct support to get the best out of your infrastructure for less.
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Latest Insights

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Defined by reliability, and outstanding customer service

Tired of compromising on the service for your business-critical systems?
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