Storage Support & Maintenance

Storage Support & Maintenance

Your uptime is our number one priority. Customise your service requirements & hardware repairs to ensure your data storage infrastructure is never compromised.

Proactive, premium support

Your equipment’s uptime is our number one priority. Customise your service requirements and hardware repairs to ensure your data storage infrastructure is never compromised.

Australia’s leading onsite storage hardware support service

Flexible service levels

We can tailor our service levels to meet or exceed the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite service for your most critical devices.

Australian service desk

Our helpdesk is here to support you 24/7. Our friendly and experienced service team answer calls within 6 seconds and will have you on the phone with a dedicated engineer within 10 minutes.

Broad geographic coverage

With guaranteed local parts and engineers right across Australia - we’re the partner of choice for multi-site, geographically dispersed, businesses.

The experts and parts
where and when you need them

We have local warehouses and field services right across Australia, including support for regional and remote destinations.

  • Parts-on-hand guarantee

    With over 300,000 assets supported across 46,000 locations - we guarantee we have all the parts, for any device we support, on hand & local to you.

  • Repair specialists

    Our experienced service team will assess the level of damage. Our fix-rate is 96%, giving you the reassurance that when a technician turns up on site.

  • Proactive monitoring

    Our OnAlert system proactively monitors your system, identifying potential issues in-time to avoid system failures.

  • Gold Certified Cisco Partner

    With over 240+ individual Cisco certifications, our experienced service team are your local Cisco experts.

  • Experienced repair technicians

    Our 500-strong service team & 160 dedicated field engineers hold accreditations across all major vendors.

Easy device & contract management

Our customer portal provides you with an easy access point to manage your devices. We load every device into a database and manage the support process from day one.

You get the perfect support environment and peace of mind that your infrastructure is safe and under control. Moves, adds, changes, and decommissions all have a 30-day notice and can be managed directly in the portal.

Don’t let end-of-service life force you into a corner

Just because your vendor has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date, ever.
Our NPS score leads the industry

We're your Cisco experts

With over 240+ individual Cisco certifications, our team are your local Cisco experts for your preferred mix of SmartNet, Partner Support Service and Interactive Direct support to get the best out of your infrastructure for less.

Defined by reliability, and outstanding customer service

Tired of compromising on the service for your business-critical systems?

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