Interactive End of Service Support (EOSL)
1300 520 133

End of Service Support (EOSL)

Don’t let someone else dictate when you need to pull the plug on your hardware. Interactive delivers enhanced onsite support for your IT assets until you choose to decommission them.
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100% Local parts availability

We stock every component a customer may need in warehouses across Australian and New Zealand.

Ultra-fast response 24/7

We answer all your calls within 6 seconds and are typically onsite with parts in just 2 hours.

Specialised field engineers

You name it, we’re certified & accredited in it. Our 99% SLA attainment, 96% first-fix rates & +85 Net Promoter Score are unsurpassed in the sector.

Superior service & value

  • Australian service desk

    Our helpdesk is here to support you 24/7. We answer calls within 6 seconds and will have you on the phone to your dedicated engineer within 10 min

  • Multi-vendor support

    Reduce the stress about who-to-call-for-what. Interactive is your single point of contact for all your devices, regardless of the vendor.

  • Vendor coverage

    We provide maintenance coverage for a wide range of vendors, well beyond your household names.

  • Broad geographic coverage

    With local warehouses & field services across Australia & New Zealand - we’re the partner of choice for multi-site businesses.

  • Flexible service levels

    We tailor our services to meet the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite service.

  • Experienced field engineers

    Our 160 engineers hold accreditations across all major vendors. With over 60 NV1 clearances, we support regulated industries and government agencies.

Our NPS score leads the industry

What type of devices do we support?

For over 30 years, Interactive have delivered Australia & New Zealand’s most-recommended onsite IT hardware support for Cisco, HPE, Dell EMC, IBM Pure Storage, NetApp, APC, F5, Riverbed, Sun Oracle, Quantum, 3Par, Fortinet & Apple computer, storage & networking assets.

Easy device & contract management

Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.

We're your Cisco experts

With over 240+ individual Cisco certifications, our team are your local Cisco experts for SmartNet, Partner Support Services & Interactive Direct support to get the best out of your network infrastructure.

Don't let EOSL dictate your hardware needs

If it’s fit for use and fit for purpose, then we can support it.
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Frequently Asked Questions

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