Office Information Australia: Supporting remote clients, locally.Learn how they were able to support remote clients through the use of local warehouses and talent.
Office Information Australia
Established in 1991, Office Information Australia (OIA) is a premier supplier of information management solutions throughout the Asia Pacific region.
With over 200 clients and 20,000 end users supported, OIA’s Consulting and Professional Services team deliver a full-service model to their clients. Their services include strategic planning and procurement through to implementation, asset management and on-going support through its managed services offering. Serving customers in a variety of industries including resources and mining, professional services, retail, food, government and others, OIA required a comprehensive maintenance partner to support their clients across the region.
- Access to local part warehouses across Australia
- Gained high service level agreements with local engineers
- Ensuring uptime with a 100% spare part guarantee
Mission critical systems require more than ‘next business day’ support contracts
Many of OIA’s customers are trying to save money, free up capital and ensure flexibility in their IT infrastructure; while still delivering to their clients.
“One of the biggest challenges for our clients in Western Australia is the turnaround from their vendors. Waiting two to four or more days for parts is a real challenge – especially for our clients with mission critical systems and those operating 24/7 services,” said Andrew Bagnara, Customer Success Manager at OIA.
Many of OIA’s customers want more than the standard vendor warranties which rely on out-of-state or international warehouses for parts. Given the deep, trusted relationships that OIA has with its customers, OIA were seeking a more suitable, and local, solution to offer that still met their own high standards.
Local part guarantee with local talent
OIA solved its clients’ downtime by partnering with an infrastructure services provider who could deliver service in Western Australia, wherever they were needed.
OIA and their clients now have the peace of mind that the part they need is in Perth, available, and an engineer can be on-site in as little as 2 hours. Interactive’s commitment to 100% part availability removes a major barrier for their remote customers.
Add Dicker Data’s fast quoting, online portal for orders and ease of doing business and both OIA and their customers have a solid solution for their infrastructure support needs.
A trusted partner and network
Interactive has partnered with Dicker Data to offer rapid response hardware maintenance support to Australian IT resellers and their customers. Regardless of the server, storage or networking requirements, with Dicker Data, Interactive is here to provide a tailored solution to resellers for any IT environment.
Leveraging Dicker Data’s dedicated channel resources and presales support, we can find the solution for you to close a customer deal. Whether you require help putting together a longer post-warranty solution to help your customers extend the value of their existing hardware or providing a short-term support solution to cover your customers while they move to a new hardware platform, we have the resources you need.