IT and Network Hardware Maintenance

Choosing Interactive delivers you guaranteed local parts, dedicated engineers and no end-of-service-life for your IT hardware.

 

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What can Interactive do for your IT and network hardware maintenance?

Extended warranty, infrastructure services, hardware maintenance, it doesn’t matter what you call it, but without it your IT infrastructure is not likely to perform optimally. Few companies can afford to regularly replace their core servers, storage and networking equipment and, in these dynamic times, preserving cash by getting more out of your existing investments seems like a prudent approach. If you could further reduce the costs of your infrastructure by designing a support plan that reflects the criticality of each device, why wouldn’t you?

Extend your Support

Take back control of your IT hardware planning and save up to 60% by extending the warranty-protected service life of IT assets as long as you wish.

Enhance your Support

What can IT hardware outages really cost you? Standard NBD or 72-hour warranties can mean a hardware failure on a Friday is only addressed between Monday and Wednesday the next week. Upgrade to Interactive’s 2-hour onsite support for business-critical assets.

Services and Solutions

From IT hardware audits to preemptive maintenance, proactive OnAlert hardware monitoring and asset decommissioning, Interactive delivers unmatched service and value from end-to-end.

What makes us different from other vendors?

Why Choose Interactive?

Teams measured in uptime have turned to Interactive for Australia's leading IT support services and hardware maintenance for over 30 years.

2-Hour onsite resolution

Guaranteed local parts

Over 160 dedicated Engineers

99% 24×7 SLA attainment

Simple multi-vendor support

No end-of-service life. Ever.

2,500 organisations supported

45,000 locations supported

300,000 devices supported

We are your Cisco experts

Partnering with Interactive for network support and maintenance can take your Cisco infrastructure from a ‘cost-line’ to a strategic enabler for growth and innovation.

A Multi-Vendor TPM Expert

Interactive provides maintenance coverage for a wide range of vendors beyond 'bread and butter' brand names. We are committed to providing the best support to your business, without any vendor bias, can co-term any agreement and help manage all contracts for you.

Vendor Autonomy

We care about providing you the best possible maintenance support – not about which vendor your network is built upon. We know that networks are built over time and it can be difficult to manage multiple vendor contracts and we can help!

At Interactive, we are the single point of contact for all your maintenance needs – no matter the vendor.

Flexible Coverage and SLAs

Most manufacturers have their set contracts available for a set time with inflexible SLAs. At Interactive, we help create a custom support strategy for all customers to ensure they have the SLAs and payment terms they need. We also allow for moves, additions, and deletions in the contract with 30 days’ notice. We know your infrastructure needs can change quickly and we are there with you, every step of the way.

Get More out of your Hardware

Is your infrastructure working fine but your OEM telling you to upgrade their equipment by announcing that it has reached end-of-life?

Interactive can assist you in maintaining these devices until you are ready to decommission them. With over 100,000 spare parts on hand across Australia and New Zealand, we can support virtually any device in your infrastructure.

Technology we use to provide comprehensive support for your network

Hardware Maintenance Channel

Deliver your clients full support and savings with our Hardware Maintenance Reseller Channel. We have partnered with Dicker Data in both Australia and New Zealand to provide premium hardware maintenance support to resellers and their customers.

Leveraging Dicker Data’s dedicated channel resources and presales support, we can provide resellers a better service at competitive pricing with the simplicity of an online quoting portal.

Whether you require help putting together a longer post-warranty solution to help your customers extend the value of their existing hardware or providing a short-term support solution to cover your customers while they move to a new hardware platform, we can assist you.

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We keep technology human for these clients, ensuring they're focused on what they do best - no matter which industry, what size or where they are.

We can also help you with

 

EraseIT

 

In today’s data-centric environment, EraseIT‘s purpose is even more necessary. End-to-end, they provide quality assurance for the secure and ethical disposal of your retired computer assets in a fully compliant environment. They continue to innovate and develop offerings to meet the needs of a changing regulatory environment.

With ISO9001 and ISO27001 certifications, EraseIt is ideally equipped to support data destruction, hardware repurposing and hardware disposal needs. Powered entirely by carbon-neutral energy sources, the facilities are specifically designed to optimise the processing of surplus and end-of-life technology equipment.

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Our Apple Authorised Repair Centre, located in Sydney at our St Leonards facility, is designed to accommodate all types of Apple customers and their respective devices. There is an inviting customer service area, supported by Apple-certified in-house repair technicians.

Our Apple Repair Centre not only builds upon our 33-year track record in service excellence, but also adds to our extensive hardware maintenance capability, and broadens our customer reach. We currently support 300,000 devices across 46,000 sites in Australia and New Zealand.

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Frequently asked questions

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