Tailor your solution
From servers & storage through to network devices, we can develop a tailored approach to supporting your IT infrastructure.
Single supplier
One helpdesk to support all your brands & vendor equipment – at any stage in its lifecycle.
Experienced, certified field engineers
You name it, we’re certified & accredited in it. Stop paying for expensive vendor warranties whilst freeing up your IT team to focus on driving innovation.
Explore Hardware Maintenance Services
We can help you at every stage of your hardware’s lifecycle
Review
Harnessing our technical & commercial capabilities, we’ll identify the ideal level of support for each device across your entire IT environment. Without compromising the level of coverage, we’ll identify opportunities for cost efficiencies.
Optimise
A vendor consolidation plan will map the components of your infrastructure for improved performance, reliability, & cost optimisation. Our design solution is tailored to your industry, vendors, & locations to deliver 2-hour onsite support.
Implement
We make it easy to deliver your business closer support for less with a database of all your assets, an unrivaled +85 Net Promoter Score & free call management.
Maintain
Our team has 100% parts at the ready, dedicated local engineers & proactive OnAlert system monitoring to provide unparalleled support & maintenance for your business IT infrastructure.
Support
With our Australian based customer service centre, more than 160 certified field engineers nationally & over 99% 24/7 onsite SLA support attainment, our customers received a dedicated account experience second to none.
Decommission
EraseIT ensure the safe & secure destruction & disposal of all assets at the end of their service life. Eliminate any risk of your data ending up in the wrong place & ensure environmentally safe disposal with Australia’s specialist team.
Delivering superior
service & value
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Australian service desk
Our helpdesk will support you 24/7. We'll answer your call within 6 seconds & you'll speak with your dedicated engineer within 10 minutes.
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Multi-vendor support
Reduce the stress about who-to-call-for-what. Interactive is your single point of contact for all your devices, regardless of the vendor.
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Vendor coverage
We provide maintenance coverage for a wide range of vendors, well beyond your household names.
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Broad geographic coverage
With local warehouses & field services right across Australia & New Zealand - we’re the partner of choice for multi-site businesses.
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Flexible service levels
Our services are tailored to your needs. From standard 4-hour onsite response to high availability 2-hour onsite service for mission-critical devices.
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Experienced field engineers
Our 160 engineers hold accreditations across all major vendors. With over 60 NV1 clearances, we support regulated industries & government agencies.
We're your Cisco experts
Partnering with Interactive for network support and maintenance can take your Cisco infrastructure from a ‘cost-line’ to a strategic enabler for growth and innovation. Talk to the team about an integrated Cisco SmartNet, Cisco PSS & Interactive direct support plan today.
Don't let end-of-service life dictate your hardware needs
Just because your vendor has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date... ever.
Easy device & contract management
Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.
Our business relies on core IT systems to operate, and we needed a partner like Interactive that we trust and can rely on. Even when we have called the engineers out at 2am to replace a failed disk controller, they still had the server back up and running within two hours.
One of the major benefits of moving our equipment over to Interactive was the faster turnaround when our equipment fails. Our dedicated engineer is often at a site within 30 minutes, and his familiarity with our IT team and systems means we don’t have to wait days for it to be fixed.
It’s reassuring to know if there’s a problem, we have just one number to call and are guaranteed an engineer will respond within ten minutes. What’s more, we are provided with a dedicated engineer who knows our site and is familiar with our set-up and business environment.
Our NPS score leads the industry
Customer story
ALDI: Realising additional value through end of service life asset support
Learn how the retailer gained flexibility and peace of mind within their IT environment.
Customer story
Cabrini Health: Gaining rapid response IT support when it’s critical
When equipment failure can cost lives, rapid response is critical.
Customer story
Office Information Australia: Supporting remote clients, locally.
Learn how OIA was able to support remote clients through the use of local warehouses and talent.
Customer story
Inkline IT: Gaining contract flexibility and quality service support
Learn how Inkline IT now have 100% spare parts, providing 100% peace of mind.
