Interactive Hardware Maintenance
1300 520 133

Hardware Maintenance

With guaranteed local parts, dedicated engineers, & best-in-class response times, we maximise your equipment’s operational life & keep your fleet running.
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Tailor your solution

From servers & storage through to network devices, we can develop a tailored approach to supporting your IT infrastructure.

Single supplier

One helpdesk to support all your brands & vendor equipment – at any stage in its lifecycle.

Experienced, certified field engineers

You name it, we’re certified & accredited in it. Stop paying for expensive vendor warranties whilst freeing up your IT team to focus on driving innovation.

We can help you at every stage of your hardware’s lifecycle

Review

Harnessing our technical & commercial capabilities, we’ll identify the ideal level of support for each device across your entire IT environment. Without compromising the level of coverage, we’ll identify opportunities for cost efficiencies.

Optimise

A vendor consolidation plan will map the components of your infrastructure for improved performance, reliability, & cost optimisation. Our design solution is tailored to your industry, vendors, & locations to deliver 2-hour onsite support.

Implement

We make it easy to deliver your business closer support for less with a database of all your assets, an unrivaled +85 Net Promoter Score & free call management.

Maintain

Our team has 100% parts at the ready, dedicated local engineers & proactive OnAlert system monitoring to provide unparalleled support & maintenance for your business IT infrastructure.

Support

With our Australian based customer service centre, more than 160 certified field engineers nationally & over 99% 24/7 onsite SLA support attainment, our customers received a dedicated account experience second to none.

Decommission

EraseIT ensure the safe & secure destruction & disposal of all assets at the end of their service life. Eliminate any risk of your data ending up in the wrong place & ensure environmentally safe disposal with Australia’s specialist team.

Delivering superior
service & value

  • Australian service desk

    Our helpdesk will support you 24/7. We'll answer your call within 6 seconds & you'll speak with your dedicated engineer within 10 minutes.

  • Multi-vendor support

    Reduce the stress about who-to-call-for-what. Interactive is your single point of contact for all your devices, regardless of the vendor.

  • Vendor coverage

    We provide maintenance coverage for a wide range of vendors, well beyond your household names.

  • Broad geographic coverage

    With local warehouses & field services right across Australia & New Zealand - we’re the partner of choice for multi-site businesses.

  • Flexible service levels

    Our services are tailored to your needs. From standard 4-hour onsite response to high availability 2-hour onsite service for mission-critical devices.

  • Experienced field engineers

    Our 160 engineers hold accreditations across all major vendors. With over 60 NV1 clearances, we support regulated industries & government agencies.

We're your Cisco experts

Partnering with Interactive for network support and maintenance can take your Cisco infrastructure from a ‘cost-line’ to a strategic enabler for growth and innovation. Talk to the team about an integrated Cisco SmartNet, Cisco PSS & Interactive direct support plan today.

Don't let end-of-service life dictate your hardware needs

Just because your vendor has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date... ever.

Easy device & contract management

Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.
Our NPS score leads the industry

Defined by reliability, and outstanding customer service

Tired of compromising on the service for your business-critical systems?
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Frequently Asked Questions

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