Systems Maintenance
With guaranteed local parts, dedicated engineers, & best-in-class response times, we maximise your equipment’s operational life & keep your fleet running.
Tailor your solution
From servers & storage through to network devices, we can develop a tailored approach to supporting your IT infrastructure.
Single supplier
One helpdesk to support all your brands & vendor equipment – at any stage in its lifecycle.
Experienced, certified field engineers
You name it, we’re certified & accredited in it. Stop paying for expensive vendor warranties whilst freeing up your IT team to focus on driving innovation.
Explore Systems Maintenance Services
We can help you at every stage of your hardware’s lifecycle
Review
Harnessing our technical & commercial capabilities, we’ll identify the ideal level of support for each device across your entire IT environment. Without compromising the level of coverage, we’ll identify opportunities for cost efficiencies.
Optimise
A vendor consolidation plan will map the components of your infrastructure for improved performance, reliability, & cost optimisation. Our design solution is tailored to your industry, vendors, & locations to deliver 2-hour onsite support.
Implement
We make it easy to deliver your business closer support for less with a database of all your assets, an unrivaled +85 Net Promoter Score & free call management.
Maintain
Our team has 100% parts at the ready, dedicated local engineers & proactive OnAlert system monitoring to provide unparalleled support & maintenance for your business IT infrastructure.
Support
With our Australian based customer service centre, more than 160 certified field engineers nationally & over 99% 24/7 onsite SLA support attainment, our customers received a dedicated account experience second to none.
A world class hardware maintenance service provider
With guaranteed local parts, dedicated engineers, & best-in-class response times, we maximise your equipment’s operational life & keep your fleet running.
Delivering superior
service & value
Some assets are mission critical. Some require software support. Some have fixed EOSL dates. Some are on your site. Some may be in locations across Australia & New Zealand.
Interactive deliver a single point of accountability for all your hardware, no matter the vendor, the industry, the age, or the location.
We're your Cisco experts
Partnering with Interactive for network support and maintenance can take your Cisco infrastructure from a ‘cost-line’ to a strategic enabler for growth and innovation. Talk to the team about an integrated Cisco SmartNet, Cisco PSS & Interactive direct support plan today.
Don't let end-of-service life dictate your hardware needs
Just because your vendor has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date... ever.
Easy device & contract management
Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.
Our business relies on core IT systems to operate, and we needed a partner like Interactive that we trust and can rely on. Even when we have called the engineers out at 2am to replace a failed disk controller, they still had the server back up and running within two hours.
One of the major benefits of moving our equipment over to Interactive was the faster turnaround when our equipment fails. Our dedicated engineer is often at a site within 30 minutes, and his familiarity with our IT team and systems means we don’t have to wait days for it to be fixed.
It’s reassuring to know if there’s a problem, we have just one number to call and are guaranteed an engineer will respond within ten minutes. What’s more, we are provided with a dedicated engineer who knows our site and is familiar with our set-up and business environment.
Our NPS score leads the industry
