Hardware Maintenance

We guarantee 100% parts availability for devices we support in your local city. You no longer need to suffer downtime as a result of a parts delay. We reduce downtime for you and your mission critical systems.

We offer a best-in-class 24x7x2 hour onsite support, with parts. Due to our desire to deliver and commitment to supporting our customers systems, we meet our SLAs 98% of the time.

It’s likely we are already close to you and your business. We service over 300,000 devices across 25,000 sites in Australia and New Zealand with our extensive network.

Your engineer works at Interactive full time and is familiar with your IT environment. Your dedicated engineers are vendor trained and certified professionals, including expert Cisco certified qualifications.

We take responding to your call seriously. Our Australian call centre answers your call within 8 seconds, your engineer calls you back within 10 minutes and we can be onsite with parts within 2 hours. We resolve 36,000+ customer calls annually.

One monthly invoice to process, one phone number to call to raise a ticket, one Account Executive and a dedicated engineer network to look after you.

We support your devices, even when they are End-of-Service-Life from the vendor, and have been for 30 years. We have no End-of-life for devices we support directly. View our EOSL list.

We’re Australia’s largest multi-vendor hardware maintenance provider. We fix servers, storage devices, network and communications equipment.