Australia’s leading onsite network support service
What can a network outage really cost you?
Now more than ever, your staff and customers are widely distributed & demanding more of your network infrastructure. When routine network maintenance can take up to 55% of a modern IT worker’s day - even with vendor support – delivering improvements can be challenging. What could your organisation gain from consolidating its infrastructure & maintenance with Interactive?
Now more than ever, your staff and customers are widely distributed & demanding more of your network infrastructure. When routine network maintenance can take up to 55% of a modern IT worker’s day - even with vendor support – delivering improvements can be challenging. What could your organisation gain from consolidating its infrastructure & maintenance with Interactive?
Superior support
Combine Cisco’s global resources with Interactive’s local support capability. 100% parts on-hand guarantee & a high availability 2-hour onsite service for your most critical devices.
Australian service desk
Our helpdesk is here to support you 24/7. We answer calls within 6 seconds & will have you on the phone to your dedicated engineer within 10 mins.
Reduced complexity
Avoid confusion & consolidate to a single point-of-contact with Interactive. We can support all your devices, regardless of age or configuration. From SmartNet to end-of-service life (EOSL) solutions.
Flexible support
Some assets are mission critical. Some require software support. Some have fixed EOSL dates. Some are on your site. Some may be in locations across Australia & New Zealand. Interactive deliver a single point of accountability for all your hardware, no matter the vendor, the industry, the age, or the location.
Service solutions
Cisco Smartnet with Interactive
Protects core infrastructure, complex & bleeding edge configurations with software updates
- 24/7 Interactive service desk support
- Escalation to Cisco Technical Assistance Centre’
- Guaranteed local Interactive parts
- Cisco engineer
Cisco Partner Support Service
Protects edge infrastructure & assets requiring software updates
- 24/7 Interactive service desk support
- Escalation to Cisco Technical Assistance Centre
- Guaranteed local Interactive parts
- Dedicated Interactive field engineer
Popular
Interactive Direct Support
Sustained 2-hour onsite support for end -of-service-life (EOSL) assets not requiring software updates
- 24/7 Interactive service desk support
- Interactive Australian service centre
- Guaranteed local Interactive parts
- Dedicated Interactive field engineer
Need help finding the right solution for your needs?
From audit, optimisation, maintenance & support, to secure decommissioning
Review
Harness our technical & commercial capabilities. We’ll take a holistic view of your Cisco environment to provide a tailored package of Cisco SmartNet, Cisco PSS & Interactive Direct support with no end-of-service-life (EOSL) date, ever.
Optimise
A vendor consolidation plan will map the major components of your infrastructure with the goal of improved performance, reliability & cost optimisation. Our optimisation solutions are tailored to your industry, manufacturer contracts & branch locations, to offer even closer support for less.
Implement
The transition is completely seamless with little to no heavy lifting required from your side, we populate the database with every piece of equipment to be under maintenance & include call management free of charge to ensure the ultimate customer experience.
Maintain
Our team has guaranteed local parts at the ready, deep technical expertise & proactive systems monitoring to enable an unparalleled level of support & maintenance for your business IT infrastructure.
Support
Our Australian service centre & 160+ field engineers deliver an unrivalled 96% first-fix rate, 99% SLA attainment & an industry-leading +85 Net Promoter Score.
Decommission
Through our partners at EraseIt, we can ensure safe & secure destruction & disposal of all assets. Reduce the risk of data ending up in the wrong place, with an environmentally safe disposal.
Superior service & value
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No end-of-service life
Take back control and do more with each dollar. With Interactive direct support, your network assets have no forced EOSL date, ever.
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Cisco partners
As a long-term Cisco Gold Partner, we manage network devices for over 2,500 organisations, 46,000 locations and across over 300,000 assets.
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Multi-vendor support
Reduce the stress about who-to-call-for-what. Interactive is your single point of contact for all your devices, regardless of the vendor.
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Broad geographic coverage
With guaranteed local parts and field services across Australia and New Zealand - we’re the partner of choice for multi-site businesses.
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100% Parts availability
Across Australia and New Zealand, we stock local parts for every device under our support, so they're never more than a few hours away.
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Flexible service levels
We tailor our service levels to meet the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite response.
The onsite engineer was very helpful, he went above and beyond to help us get the remote management module in the server working, and to help us start our restore from backup, after the faulty HDDs were replaced. Top score for customer service.
Excellent service, knowledgeable staff, above and beyond attitude.
Working with Interactive has been very straightforward. There are no issues with the system and the support from the relationship team is excellent. I don’t have to worry about our data anymore, which means my focus can be better spent elsewhere.
Our NPS score leads the industry
We're your Cisco experts
Interactive has more manufacturer trained & certified engineers per maintained device – enabling immediate access to your own dedicated Interactive engineer. This familiarity with your team & critical IT infrastructure delivers effective responses in all situations & contributes to our unsurpassed first-call resolution rate of 96%.
Don’t let end-of-service life dictate your Cisco needs
Just because Cisco has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), doesn’t mean your business has to replace it. If it’s fit for use and purpose, Interactive can maintain 2-hour onsite support with no end of support date. Our Interactive Direct support service is designed to ensure EOL/EOSL devices continue to perform for your business as long as you need them to.
Easy device & contract management
Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & the peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.
Customer story
Cabrini Health: Gaining rapid response IT support when it’s critical
When equipment failure can cost lives, rapid response is critical.
Customer story
ALDI: Realising additional value through end of service life asset support
Learn how the retailer gained flexibility and peace of mind within their IT environment.
Customer story
Inkline IT: Gaining contract flexibility and quality service support
Learn how Inkline IT now have 100% spare parts, providing 100% peace of mind.
Customer story
Office Information Australia: Supporting remote clients, locally.
Learn how OIA was able to support remote clients through the use of local warehouses and talent.
