Proactive, premium support
In fast-changing IT environments, it’s common to employ a variety of vendors & assets in different locations. Interactive provides expert local maintenance coverage for the server manufacturers you know & trust, with no end of supported service life. Interactive enables you to take control of your hardware lifecycles, support SLAs & consolidate your support with a single point of accountability.
Don’t compromise on service or value
Flexible service levels
We can tailor our service levels to meet or exceed the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite service for your most critical devices.
Australian service desk
Our helpdesk is here to support you 24/7. We answer calls within 6 seconds & will have you on the phone with your dedicated engineer within 10 mins.
Broad geographic coverage
With guaranteed local parts & engineers right across Australia - we’re the partner of choice for multi-site, geographically dispersed, businesses.
Local experience, at scale
2,500+
customers
46,000+
locations
300,000+
devices
30+
years in business
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Parts-on-hand guarantee
With over 300,000 assets supported across 46,000 locations - we guarantee we'll have all the parts, for any device we support, on hand & local to you.
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Unrivaled technical service
Our fix-rate is 96%, giving you the reassurance that when we turn up on site a solution is not far away.
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Proactive monitoring
Our OnAlert system proactively monitors your system, identifying potential issues in-time to avoid system failures.
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Gold Certified Cisco Partner
With over 240+ individual Cisco certifications, our team are your local Cisco experts.
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Experienced field engineers
Our 160 engineers hold accreditations across all major vendors. With over 60 NV1 clearances, we support regulated industries & government agencies.
Easy device & contract management
Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day 1. You get the perfect support environment for you & peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.
Don’t let end-of-service life force you into a corner
Just because your vendor has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date, ever.
Working with Interactive has been very straightforward. There are no issues with the system and the support from the relationship team is excellent. I don’t have to worry about our data anymore, which means my focus can be better spent elsewhere.
It’s reassuring to know if there’s a problem, we have just one number to call and are guaranteed an engineer will respond within ten minutes. What’s more, we are provided with a dedicated engineer who knows our site and is familiar with our set-up and business environment.
One of the major benefits of moving our equipment over to Interactive was the faster turnaround when our equipment fails. Our dedicated engineer is often at a site within 30 minutes, and his familiarity with our IT team and systems means we don’t have to wait days for it to be fixed.
Our NPS score leads the industry
We are your Cisco experts
With over 240+ individual Cisco certifications, our team are your local Cisco experts for your preferred mix of SmartNet, Partner Support Service and Interactive Direct support to get the best out of your infrastructure for less.
