Proactive, premium support
Don’t compromise on service or value
Flexible service levels
Australian service desk
Broad geographic coverage
Local experience, at scale
Easy device & contract management
Don’t let end-of-service life force you into a corner
We are your Cisco experts
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Frequently Asked Questions
No. As a Cisco Gold Partner, Interactive is uniquely placed to tailor the right mix of Cisco Smartnet, Cisco PSS and Interactive Direct Support to deliver Australia’s leading 2-hour onsite network support for less. The same gold-standard protection applies, no matter what vendors, assets and locations apply.
Yes. Our certifications include ISO27001 for data security, ISO9001 for service practices, NV1 for security vetting and extensive certifications with the vendors you know and trust. We hold over 240 Cisco certifications alone.
Yes. EraseIT is our specialist provider for the compliant decommissioning of your assets to protect your data, recover value and ensure responsible e-waste handling.
Yes. With agreed preventative maintenance schedules and OnAlert monitoring agents, Interactive can identify and rectify IT hardware failures before they turn into outages.
Interactive delivers Australia’s leading field support services with a 500-strong team, 160 engineers and guaranteed local parts. In some areas, vetted and certified partners may be dedicated to your account to deliver on our 2-hour and 4-hour onsite support SLAs.
Yes. Interactive’s 2-hour onsite support delivers enhanced protection for mission-critical IT and network assets with standard next business day or 72-hour vendor warranties