Server Maintenance & Support Services

Server Support & Maintenance

Don’t risk the productivity and stability of your business. We can deliver a tailored approach to ensuring your server infrastructure never lets you down.

Proactive, premium support

In fast-changing IT environments, it’s common to employ a variety of vendors & assets in different locations. Interactive provides expert local maintenance coverage for the server manufacturers you know & trust, with no end of supported service life. Interactive enables you to take control of your hardware lifecycles, support SLAs & consolidate your support with a single point of accountability.

Don’t compromise on service or value

Flexible service levels

We can tailor our service levels to meet or exceed the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite service for your most critical devices.

Australian service desk

Our helpdesk is here to support you 24/7. We answer calls within 6 seconds & will have you on the phone with your dedicated engineer within 10 mins.

Broad geographic coverage

With guaranteed local parts & engineers right across Australia - we’re the partner of choice for multi-site, geographically dispersed, businesses.

Local experience, at scale








years in business

The experts and parts
where and when you need them

Interactive is the partner of choice for multi-site, geographically dispersed businesses. We have local warehouses & field services right across Australia, including support for regional & remote destinations.

  • Parts-on-hand guarantee

    With over 300,000 assets supported across 46,000 locations - we guarantee we'll have all the parts, for any device we support, on hand & local to you.

  • Unrivaled technical service

    Our fix-rate is 96%, giving you the reassurance that when we turn up on site a solution is not far away.

  • Proactive monitoring

    Our OnAlert system proactively monitors your system, identifying potential issues in-time to avoid system failures.

  • Gold Certified Cisco Partner

    With over 240+ individual Cisco certifications, our team are your local Cisco experts.

  • Experienced field engineers

    Our 160 engineers hold accreditations across all major vendors. With over 60 NV1 clearances, we support regulated industries & government agencies.

Easy device & contract management

Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day 1. You get the perfect support environment for you & peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.

Don’t let end-of-service life force you into a corner

Just because your vendor has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date, ever.
Our NPS score leads the industry

We are your Cisco experts

With over 240+ individual Cisco certifications, our team are your local Cisco experts for your preferred mix of SmartNet, Partner Support Service and Interactive Direct support to get the best out of your infrastructure for less.

Defined by reliability, and outstanding customer service.

Tired of compromising on the service for your business-critical systems?

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Frequently Asked Questions

Get in touch with our team

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