Interactive Cloud Management
1300 520 133

Cloud Management and Operations

Gain the confidence that your cloud infrastructure is fully secure, optimised and compliant.
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Let us focus on your cloud so you can focus on your business

The accelerated uptake of cloud infrastructure in response to Covid-19, has left many IT teams struggling to manage increasingly complex and disparate infrastructure. Whilst cloud offers many advantages, it also requires a whole new of skills to on-board, manage and maintain your applications on the platforms.

Our managed services offering gives you all the benefits of public cloud without the headaches of managing it yourself. Interactive provides the monitoring, security, advanced management, cost optimisation, help desk and user management so you can extract the maximum benefit from your move to the public cloud.

Rapid response

Premium SLAs, proactive monitoring and access to on-shore, experienced field engineers enables us to deliver a more effective result for you.

Optimised, compliant, secure

Managed services introduce standardisation, automation and compliance across your full environment. We take ownership of migrating, optimising and responding to cyber-attacks, ensuring your business and data stays safe.

Flexible management

Mix and match service tiers to workloads and avoid paying for the support you don’t need. We can develop a customised plan to give you the peace of mind of flat, monthly bills.

Proactive, flexible
cloud expertise.

  • Always vigilant

    Our 24/7 Cyber Security Operations Centre is located onshore and constantly alert, guarding your infrastructure.

  • Ultra-fast response 24/7

    Our Australian-based service desk will answer your calls within 6 seconds, any time of the day or night.

  • Compliant and secure

    Your data is secured and managed in line with local privacy and data protection legislation.

  • Operational excellence

    Certified cloud specialists will be monitoring and managing your cloud infrastructure, ready to resolve issues quickly and effectively.

  • Cost optimisation

    As your cloud usage evolves, we’ll work with you to right-size your instance to improve performance and reduce costs.

  • Scale at your fingertips

    We will support you to ensure you are only paying for productive workloads.

Service Levels for Infrastructure as a Service (IaaS)

Base

Ideal for a landing zone
  • 24/7 support
  • 8x5 next business day response
  • Subscription management

Essentials

Ideal for shared responsibility environments
  • 24/7 support
  • 8x5 next business day response
  • Subscription management
  • Uptime and response SLAs
  • Quarterly operating system patching
  • System health monitoring
  • Configuration management

Enhanced

Ideal for fully managed production workloads
  • 24/7 support
  • 1 hour response time
  • Subscription management
  • Uptime and response SLAs
  • Quarterly operating system patching
  • System health monitoring
  • Configuration management
  • 2x simple service requests per month
  • Anti-virus & anti-malware
  • Back and snapshots
  • Basic infrastructure management and monitoring

Service levels for Platform as a Service (PaaS)

Base

Ideal for a landing zone
  • 24/7 support
  • 8x5 next business day response
  • Subscription management

Essentials

Ideal for shared responsibility environments
  • 24/7 support
  • 8x5 next business day response
  • Uptime and response SLAs
  • System health monitoring
  • Backup monitoring and review

Enhanced

Ideal for fully managed production workloads
  • 24/7 support
  • 8x5 next business day response
  • Uptime and response SLAs
  • System health monitoring
  • Bi-annual audit reporting
  • Bi-annual risk identification and tracking
  • Dedicated account team

Your multi-cloud experts

We know that many businesses are leveraging multiple cloud platforms – a complex reality that we are skilled at navigating. We’re top tier partners for AWS & Azure and have our own, local, security professionals to ensure you’re compliant, secure and well-governed. Take the stress out of managing your cloud environment and access an army of cloud experts.

50+

Local Cloud Engineers

250+

Cloud Certifications across VmWare, Cisco, AWS, Azure, GCP.

What would you do with an on-demand team of cloud experts?

Cloud Flex by Interactive instantly boosts your public cloud capability by providing pay as you go access to a dedicated multi-cloud project team. If you’re unsure if a managed service is right for you, CloudFlex can provide needs-based access to cloud expertise. CloudFlex is also perfect for project work to compliment your managed service.

From cloud migration, optimisation and security remediation, to developing a well-architected framework, provisioning and documentation, Cloud Flex helps you deliver on your project hit list.

The Interactive difference

Australian owned & operated

Moving to public cloud gives you the ability to respond rapidly to changing circumstances. But this is only true when your partner is in the same country, has expertise in the same time zone and can respond in your timeframes. Interactive is locally owned and operated, and can respond to your needs in your time, not in some overseas call centre.

Multi-Cloud expertise

Rarely does one public cloud meet all a business’ needs. Interactive is an accredited expert in multiple public clouds, and the owner of Australia’s largest private cloud platform. So you can choose one partner for all of your requirements.

Security built-in

Many partners will tell you they have security expertise, or they include security in their designs, but how many have their own 24/7 cyber security operations centre (CSOC) providing experienced advice and up-to-the-minute assistance in the event of an attack?

Upskill your team

We focus on upskilling your team at every step. Being highly collaborative, and ensuring we are teaching as well as doing, will help you get the most out of your Azure investment.

Flexibility assured

We don’t believe in ‘one-size-fits-all’ solutions and, instead, offer you multiple commercial models based on your budget, security requirements, data requirements and nature of your workloads.

Accredited

We are an AWS Consulting Partner and have a broad array of Microsoft Gold competencies. This technical depth ensures speed of solution and fortifies your cloud investments in best practice.

Ready to realise your cloud ambitions?

It doesn’t matter where you are on your cloud journey, we can help tailor a management solution that works for your business.
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