Azure Cloud Management
Realise your Azure ambitions
Our Azure Managed Service offering gives you all the benefits of public cloud without the headaches of managing it yourself. Interactive provides the monitoring, security, advanced management, help desk and user management so you can extract the maximum benefit from your move to the public cloud.
Proactive, responsive
Azure expertise
Service levels for Infrastructure as a Service (IAAS)
Base
- 24/7 support
- 8x5 next business day response
- Subscription management
Essentials
- 24/7 support
- 8x5 next business day response
- Subscription management
- Uptime and response SLAs
- Quarterly operating system patching
- System health monitoring
- Configuration management
Enhanced
- 24/7 support
- 1 hour response time
- Subscription management
- Uptime and response SLAs
- Quarterly operating system patching
- System health monitoring
- Configuration management
- 2x simple service requests per month
- Anti-virus & anti-malware
- Back and snapshots
- Basic infrastructure management and monitoring
Service levels for Platform as a Service (PAAS)
Base
- 24/7 support
- 8x5 next business day response
- Subscription management
Essentials
- 24/7 support
- 8x5 next business day response
- Uptime and response SLAs
- System health monitoring
- Backup monitoring and review
Enhanced
- 24/7 support
- 8x5 next business day response
- Uptime and response SLAs
- System health monitoring
- Bi-annual audit reporting
- Bi-annual risk identification and tracking
- Dedicated account team