Dell EMC Hardware Support & Maintenance

We provide comprehensive support for a wide range of Dell EMC hardware, including:

• Data Storage: Unity, VNX, Clariion, Data Domain, EqualLogic, Compellent, Isilon, PowerVault, Tape libraries, VMAX, and more
• Servers: PowerEdge, PowerEdge MX and other server platforms.
• Networking: Dell Networking, PowerConnect, Force10, Brocade, Connectrix, Mellanox, and other networking hardware.
• Workstations & Desktops: OptiPlex, Precision, and other Dell workstations and desktops.
• Hyperconverged Infrastructure: VxRail, XC Series, and other Dell EMC hyperconverged solutions.
• Power & Infrastructure: UPS systems, KVM switches, and other power and infrastructure components.

Interactive offers a compelling alternative to Dell EMC manufacturer support. We provide equivalent or better service levels, often at a lower cost. Benefits include:

Flexible Contracts: We offer customised support agreements tailored to your specific needs and budget.
Local Expertise: Our Australian-based engineers are Dell EMC certified and readily available.
Faster Response Times: We offer rapid response times and a local parts guarantee to minimise downtime.
No Forced EOSL: We support your hardware for as long as you choose, regardless of Dell EMC’s end-of-service-life declarations.

We offer a range of SLAs to meet your specific business requirements, including 2-hour, 4-hour, and next-business-day onsite response options. We’ll work with you to determine the right SLA for your critical systems and budget.

Our support process is designed for efficiency and minimal disruption:

1. Contact Us: You can contact our 24/7 Australian-based service desk via phone or email.
2. Rapid Response: Our team will quickly assess your issue and dispatch a qualified engineer if necessary.
3. Onsite Support: Our engineers arrive onsite with the necessary parts and expertise to resolve your issue quickly.
4. Follow-Up: We follow up to ensure your systems are running smoothly and that you are satisfied with our service.

Independent support, like that offered by Interactive, provides several key advantages:

• Cost Savings: Often significantly lower cost than OEM support.
• Flexibility: Tailored support agreements to meet your exact needs.
• Extended Hardware Lifecycles: Avoid unnecessary hardware refreshes by extending the life of your existing equipment.
• Independent Advice: We provide unbiased recommendations based on your best interests, not vendor pressures.

Dell EMC’s End-of-Service-Life (EOSL) signifies the date after which they no longer provide official support or parts for specific hardware. Interactive offers continued third-party maintenance and support for your Dell EMC equipment beyond EOSL, maximising the value of your investment and giving you control over your refresh cycle. This is particularly beneficial for extending the lifespan of your existing hardware and avoiding unnecessary upgrades. We also support organisations undergoing other IT transformations. We understand that knowing EOSL dates is crucial for planning, and our team can provide this information upon request. Contact us to discuss your hardware and explore how our flexible support options can benefit you.

Getting a quote is easy! Click here to get your free quote”, fill out a short form, and one of our Dell EMC specialists will contact you promptly.