Australia’s leading independent support provider for Dell EMC assets
Interactive deliver a single point of accountability for the uptime & performance of all your Dell EMC assets, wherever they may be. Our guaranteed local parts, dedicated engineers, & 2-hour onsite support SLAs across Australia & New Zealand, means a failure in computer, storage or network assets need never become an outage.
Take back control. With Interactive Direct Support, assets reaching the end of their vendor- supported service life can continue with local 2-hour onsite support for as long as you choose. Interactive Hardware Maintenance support over 2,500 organisations, 46,000 locations & 300,000 assets across Australian & New Zealand.
Take back control. With Interactive Direct Support, assets reaching the end of their vendor- supported service life can continue with local 2-hour onsite support for as long as you choose. Interactive Hardware Maintenance support over 2,500 organisations, 46,000 locations & 300,000 assets across Australian & New Zealand.
Australian service desk
Our helpdesk is here to support you 24/7. We answer calls within 6 seconds & connect you with your dedicated engineer within 10 minutes.
Your Dell EMC experts
Our 160 engineers are deeply certified with the vendors you know & trust, & include over 60 NV1 certifications for sensitive, regulated & sovereign environments.
Parts-on-hand guarantee
Interactive’s local-parts-on-hand guarantee means that we 100% availability for any Dell EMC device we support.
How can we help you today?
Review
Harnessing our technical & commercial capabilities, we’ll identify the ideal level of support for each device across your entire IT environment. Without compromising the level of coverage, we’ll identify opportunities for cost efficiencies.
Optimise
A vendor consolidation plan will map the major components of your infrastructure with the goal of improved performance, reliability, & cost optimisation. Our optimisation solutions are tailored to your industry, manufacturer contracts & branch locations, to offer even closer support for less.
Implement
The transition is completely seamless with little to no heavy lifting required from your side. We populate the database with every piece of equipment to be under maintenance & include call management free of charge to ensure the ultimate customer experience.
Maintain
Our team has guaranteed local parts at the ready, deep technical expertise & proactive systems monitoring to enable an unparalleled level of support & maintenance for your business IT infrastructure.
Support
Our Australian service centre & 160+ field engineers deliver an unrivalled 96% first-fix rate, 99% SLA attainment & an industry-leading +85 Net Promoter Score.
Decommission
Through our partners at EraseIt, we can ensure a safe & secure destruction and disposal of all assets. Reduce the risk of data ending up in the wrong place, with an environmentally safe disposal.
-
No end-of-service life
Take back control & do more with each dollar. With Interactive, your network assets have no forced EOSL date, ever.
-
First-time fix
Our skilled engineers won’t leave a job until the problem is resolved.
-
Multi-vendor support
Reduce the stress about who-to-call-for-what. Interactive is your single point of contact for all your devices, regardless of the vendor.
-
Broad geographic coverage
With guaranteed local parts & field services right across Australia & New Zealand - we’re the partner of choice for multi-site businesses.
-
Flexible service levels
We can tailor our service levels to meet the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite service.
Having parts available near to the stores means when things do go down, they are up and running much faster thereby minimizing the impact to our store sales and our customers.
Our business relies on core IT systems to operate, and we needed a partner like Interactive that we trust and can rely on. Even when we have called the engineers out at 2am to replace a failed disk controller, they still had the server back up and running within two hours.
Working with Interactive has been very straightforward. There are no issues with the system and the support from the relationship team is excellent. I don’t have to worry about our data anymore, which means my focus can be better spent elsewhere.
Our NPS score leads the industry
Don’t let end-of-service life dictate your Dell EMC needs
Just because Dell EMC has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date... ever.
Easy device & contract management
Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.
Local experience, at scale
2,500+
customers
46,000+
locations
300,000+
devices
30+
years in business
