Challenge
Christopher Burke, Managing Director, believes that choosing the right partner comes down to speed and service. “We didn’t want to feel like one in a billion. We chose a local managed services partner that could support a global operation and had a compatible, customer-driven mindset that could help us deliver exceptional, first class service to our clients”, he said. Interactive enabled IRT to set up systems locally and abroad to more effectively manage the business infrastructure, which sees approximately 60% of Australia’s international horse transportation trade. IRT was looking for an IT services partner to create a holistic solution that would quickly become the safety net for remote offices around the world.
Solution
The new infrastructure gave IRT a platform to establish system automation – making their IP readily available, standardised and easy to train new staff on – something that was previously undocumented, highly manual and prone to human error. IRT says the mobility they have introduced allows staff to access the detailed records of a client’s horse in just a few swipes. Staff have time critical information at their fingertips giving them instant context and facts when and where they need it. Interactive’s solution included high availability compute, network, storage and infrastructure, with enterprise level security, monitoring and alerting. The dedicated Cloud Operations team provides full management of all infrastructure, virtual servers and operating systems, and the seamless integrated backup ensures IRT’s data and applications are always protected. As an on-demand Cloud service, IRT has the agility to scale rapidly meeting both technology and business demands. The on-call support system also meant that remote offices were being connected with IRT every hour and overseen by Interactive’s team 24x7. Interactive has built a relationship without the need for communication, unless it’s absolutely required. “I ship horses and Interactive runs computers. The less we talk – the better. It means that Interactive is doing its job really, really well and they are able to resolve problems when they arise without stopping us from doing what we do. With Interactive, we have access to highly trained professionals who are responsible for one thing – keeping us online.”
"Outsourcing our IT gave us the headspace to focus more on our core business application. We’re adding more value to our customers by providing a quality service and real time information where and when it’s needed in the logistics chain - rather than focusing on running our IT hardware."
