Fuel Your Business Success
Partnering with Interactive for network support and maintenance can take your Cisco infrastructure from a ‘cost-line’ to a strategic enabler for growth and innovation.
Tailored Cisco Support
As a gold Cisco partner Interactive is your key to local, dedicated support, with cost-effective pricing.
100% parts guarantee
Delivers a 2-hour response
Dedicated spare parts and field engineering workforce
Cisco Gold Support Partnership allowing for a flexible support strategy
Combining Cisco’s global support with Interactive’s local support capability
Manage all support requirements from one point of contact
Consolidate support contracts and dates on different devices
Smart Net, Licensing and EOSL devices are managed with one point of contact
Partner Support Services (PSS) or Smart Net (SNT) include all entitlements to:
IOS updates
Firmware
Vulnerability Patching
Security Updates
When it comes to your Cisco environment, Interactive has you covered – no matter where you are or what you need
We take a holistic view of your Cisco environment to develop an approach, that delivers a solution fit for purpose covering your entire fleet throughout its life-giving you a choice of three service levels to suit multi-generational equipment (even beyond EOL).
With an Interactive Direct contract allowing Moves, Adds, Changes, Decommissions (MACDs) with 30 days’ notice; ease of managing it all via your personal customer portal, or your dedicated account manager – it’s the ultimate mix of strategy, skills, savings and service.
By analysing your asset list and locations we propose a cost-effective strategy that meets your specific needs based on 100,000’s devices we already support. You have final say, with obvious SLAs in the quote for total transparency.
We load every device into a database, and manage the support process (end-to-end) including call management – from day one. You get the perfect support environment for you and peace of mind that your Cisco infrastructure is under control.
We ensure delivery expectations are met and ongoing support SLA’s are consistently achieved. We regularly achieve 98%+ response rate, with 96% first time resolution. And this is why our average NPS from customers is 85%+ year on year.
TAC Escalation
100% Parts Availability
Cisco Engineer
Ideal for:
- Core infrastructure
- Complicated Configuration
- Bleeding Edge
TAC Escalation
100% Parts Availability
Interactive Field Services
Ideal for:
- Edge Infrastructure
- Cost-Saving Support with Software upgrades
24/7 Service Desk
100% Part Availability
Interactive Field Services
Ideal for:
- EOSL systems
- IOS updates not required
- MACD with 30 days notice
Why Choose Interactive as your trusted Cisco Network and Support Partner?
We fuel a high functioning environment, allowing your business to thrive with a robust but agile network. Our customers experience a decrease in management effort across their Cisco environment as a result of Interactive’s trouble-shooting, technical support, contract and asset management, reporting and supplier relationship management.
Interactive has been a certified ‘Gold Partner’ since 2014, with 240+ Individual Cisco certifications, and 60 engineers with NV1 clearance, we provide all levels of support to Australian organisations and government agencies.
Interactive has more manufacturer trained and certified engineers per maintained device – meaning, this gives you direct access to at least one (if not more) dedicated engineers to your account. This familiarity with your critical IT infrastructure and personnel delivers highly effective responses in all situations and contributes to our unsurpassed first-call resolution rate of 96%.
Our Service Desk is 100% Australian based and handles every single customer service request – handling more than 30,000 calls every year and logging calls within 3 to 10 seconds. Your dedicated Field Engineer will contact you within 10 minutes and mobilising immediately with parts to your site, working until the issue is resolved.
We stock every single component part a customer may ever need in warehouses across Australia and New Zealand. We never compromise on 100% availability and constantly invest in new parts to ensure our Field Engineer Team across the country are prepared to help our customers with anything.
Our engineers are local, ready with the right part as soon as something breaks. They’re highly qualified and hold accreditations across all major vendors. Our extensive network of Field Service Engineers and 120 Regional Support Partners (RSPs) are ready to ensure you get the person you need – fast.
We can tailor service levels to meet or exceed the changing needs of your business, from standard 4-hour onsite response to high availability 2-hour onsite service for your most critical devices. Many competitors will attempt to diagnose and even resolve issues over the phone first, but our engineers will be on-stie with parts to help with any issue.
You never have to worry about manufacturer End-of-Service Life for your IT systems. Interactive will maintain the equipment that runs your business for as long as you need it.
Interactive provides maintenance coverage for a wide range of vendors beyond Cisco including IBM, Lenovo, HPE, Dell EMC, Sun/Oracle, Riverbed, Quantum, Juniper, Fortinet, F5, 3PAR, NetApp, APC, Apple, Pure Storage, UPS devices and many more. So regardless of the complexities of your full environment, Interactive has the technical and commercial capability to support.
Interactive Offices, Field Services and Warehousing are in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Newcastle, Wollongong and Auckland. Due to this reach we are a prime support for customers who may have geographically dispersed, multi-service locations.
Our Best-in-Class Solutions are built on Cisco Technology
From humble beginnings, we’ve now grown to a leader in network support. With over 150 engineers, and as a Cisco Gold Partner, some of Australia’s largest organisations engage Interactive to support their core infrastructure. Our single largest service offering is network support which includes:
We keep technology human for these clients, ensuring they're focused on what they do best - no matter which industry, what size or where they are.
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