Our Cisco Certified Engineers

To assist customers in managing the support of their Cisco network infrastructure, Interactive has dozens of Cisco certified engineers and a team of highly-qualified technicians. By partnering with us (a Cisco-certified partner – Gold certification) for third-party Cisco maintenance support, these Cisco engineers will be available for call-outs and assistance in servicing your infrastructure.

Benefits of Cisco Support Engineers

By employing highly skilled engineers across Australia, we can provide an extensive network of support for your business. Dedicating our engineers to customers, they quickly become familiar with your IT environment and are available to provide support should you call us to raise a ticket. This dedication results in benefits including:

• Industry-leading service-level agreements, with a 98% achievement rate
• Rapid response from our 24/7 call-centre and 2-hour on-site response time from our engineers
• 100% parts-availability for the on-site response and to minimise downtime

Our Engineering Team

Our team has an average tenure of over 10 years with us and holds accreditations across all major vendors including Cisco, HPE, NetApp, F5, Pure Storage and IBM. We also continually augment the expertise of this team with an on-going program of intensive training.

By dedicating certain engineers to your business, they can understand your environment and deliver an outstanding record of resolving issues. The engineers dedicated to you will also respond by calling you back within 10 minutes if you log an incident with our service desk. This is why we are the industry leader for hardware maintenance support.

Talk to Our Experts

Find out more about our qualifications and what is Cisco certified by talking to our team of experts. By servicing over 300,000 devices across 25,000 sites in Australia and New Zealand, our extensive network showcases our local expertise.