Company IT infrastructure is increasingly critical to the success of any business, especially as those companies migrate B2B and C2B engagement to often purely electronic means underpinned by IT infrastructure – servers, storage and networking.

Maintaining 100% system availability across your company IT infrastructure therefore has a direct impact on revenue & profit.

IT Departments are becoming increasingly challenged in maintaining 100% system availability as there is an on-going drive within all business to become leaner and do more with less.

Interactive’s OnAlert Device Monitoring Service – leveraging an IT device’s ability to send email alerts to the Interactive Service Desk when devices, or a component, has failed– is the ideal service that helps you achieve 100% system availability in a number of ways:

Remote sites – you may have your IT infrastructure spread across remote sites, many often unmanned. Interactive can receive the email alert that can alert you to IT device failures quickly & reliably and have one of field engineers despatched to site with a spare part in hand.

System Availability – sometimes, IT devices may have a redundant part fail that doesn’t trigger any alarm bells unless someone happens to walk past the rack where that device is located and see a red light e.g. backup power supply failure in a network router.  Device Monitoring picks up such failures and ensures a “minor” backup component failure doesn’t become a system outage if the main component fails.

Quick response – by having Interactive monitor your IT devices you receive 24×7 monitoring that ensures quick responses to IT device failures regardless of the hour of the day or the location of the device. Your IT staff can focus on day-to-day IT operations – and sleep well at night – knowing Interactive is keeping watch and will alert them if there are any hardware faults.

Cost – Interactive’s OnAlert service is a low cost alternative to hiring, training & retaining IT staff to perform a monitoring function; leaving you free to focus on other, key issues.

Des McMahon
National Field Services Manager