Interactive Business Resilience

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Business Resilience

Don’t just survive but thrive when confronted with business disruption.

The need for resiliency

Business resilience is the ability of a business to withstand, adapt and rapidly respond to business disruptions, both known and unanticipated. The resilient business is able to maintain continuous business operations whilst safeguarding people, assets and data. IT systems and services represent a core pillar in fortifying defences, avoiding costly downtime and enabling contingencies when the unexpected happens.

How businesses are evolving post COVID-19

Offshore operations are being re-evaluated

The global nature of the pandemic exposed flaws in a heavy reliance on offshore operations. In many cases, organisations were previously unaware of vulnerabilities due to a lack of transparency in how their partners resourced their services. Companies are reevaluating their priorities for service delivery, with increased adoption of onshore services.

Access to scale

The volume and nature of the skillsets required to adapt to unplanned scenarios are rarely competencies immediately available in-house. Having access to partners familiar with the business and its systems, who can scale expertise without notice, is becoming a vital characteristic of resilient organisations.

Commitment to IT transformation

Businesses who have lagged in their IT transformations felt the brunt of COVID-19 disproportionally. Investment in critical infrastructure, better agility, and key talent now has priority and increased value as a pillar in business resilience.

What we offer

Cyber security and IT systems failure remain the top threats to organisations in 2021. Interactive stands ready to fortify your organisation with the support of our skilled IT specialists and engineers. We understand the impact of downtime on your business and have built our services to enable rapid recovery through 100% parts guarantee, 24/7 onshore service desk, local engineers, and premium SLAs

Hardware maintenance

What could an IT Hardware outage really cost you? Interactive provides preventive and remedial services to repair or optimise physical IT hardware.

Resilient businesses don’t settle with long wait times for critical systems to be operational. Clients choose Interactive for our unrivalled first-fix rates, dedicated engineers and guaranteed local parts.

Business continuity

The ability to utilise an alternative business site with preconfigured access to your core systems and data can be critical to avoiding business disruption. Our business continuity sites are in low-risk, hyper-secure, locations that are comfortable and convenient for your staff.

Cyber security

Maintaining a strong security posture is the backbone of the modern resilient business. Attracting, nurturing and retaining talent in this domain is difficult for business when cyber isn’t their core business competency. Interactive is in the business of cyber security so you don’t have to be.

Data centres

Resiliency is a point of difference in how we build our data centres. The ability to quickly recover or even continue operating when there has been an equipment failure, power outage or other disruption is built into our data centre design.

Get to the (right) cloud

Giving your business more agility and getting to your customers where they are, can be supported by moving your business to a cloud platform.

But public, private, hybrid, or multi-? Which cloud type will best suit you? We can help you decide.
Our NPS score leads the industry

Secure, compliant

The vendor of choice for regulated industries. ISO 9001 Quality and ISO 27001 Data Security accredited, and PCI DSS compliant.

Australian service desk

Our helpdesk is here to support you 24/7. We answer calls within 6 seconds and will have you on the phone with your dedicated engineer within 10 minutes.

Resilient infrastructure

All our facilities are power protected with generator and UPS backup, fire detection and suppression on-site.

Experienced field engineers

Our 160 engineers hold accreditations across all major vendors. With over 60 NV1 clearances, we’re perfectly placed to support regulated industries and government agencies.

First-time fix

Our skilled engineers won’t leave a job until the problem is resolved. We assume full responsibility for any issue, which is largely how we achieve our 96% first-time fix rate.

Parts-on-hand guarantee

With over 300,000 assets supported across 45,000 locations - we’re able to guarantee that we have all the parts for any device we support on hand and local to you.

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