Hardware Maintenance Company
About Us: Hardware Maintenance Company
Reduce the downtime for your business and critical IT systems by choosing a hardware maintenance company that can provide the best service-level agreements (SLAs), guaranteed parts availability, and certified & skilled engineers to ensure quality support.
Interactive are the largest privately-owned hardware maintenance provider in Australia. We have 24/7 Australian service desks, a 100% parts availability guarantee, 10-minute responses by field engineers, and a 98% SLA achievement level to give the best possible hardware maintenance services. Keep reading to learn more about our services and case studies on businesses we’ve supported.
Premium Hardware Maintenance
Protect your IT infrastructure with hardware maintenance that includes the best technical resources, call management systems and parts availability. By choosing our services, we can:
- Dedicate one or more engineers to your account for ongoing support
- Provide maintenance for a range of vendors, such as Cisco, IBM, Lenovo, HP Enterprise, Apple, Dell EMC, Oracle, and more
- Support your hardware platforms across Australia and New Zealand
- Ensure IT equipment in your business runs for as long as you need it, with no end-of-service life
Case Studies on Our Hardware Maintenance Services
Read summaries below about how our collaborations with customers have helped transform their business models and operational efficiencies with our hardware maintenance solutions.
Rapid Response Support for Cabrini Health
By providing critical maintenance support for all of Cabrini Health’s Cisco equipment, including 80 servers and all printers, we were able to support their IT systems for continued success. With a tailored SLA that included 2 hour on-site engineer support and a 100% parts availability, the key benefits of using our hardware maintenance services was a 20% saving on previous IT costs.
Testimonial from Cabrini Health, Information Services Manager: “Our dedicated engineer is often at a site within 30 minutes, and his familiarity with our IT team and systems means we don’t have to wait days for it to be fixed or deal with unresponsive helpdesks.”
Guaranteed Parts Availability for Toyota Financial Services
By consolidating Toyota Financial Services hardware maintenance support, for their national network of HP servers and Cisco equipment, we were able to cut downtime and costs. While previously being unable to source parts for older IT equipment and relying on multiple vendors for servicing, we ensured the servicing of regional areas within 24 hours and stocked every part of their system for future maintenance.
Testimonial from Toyota Financial Services, Information Services Manager: “Without Interactive’s quick response, we would have had to rely on mobile phones, which was not only an expensive alternative, but also looked unprofessional. Instead, we were able to rectify the issue quickly to minimise impact”.
Enquire Online & Get a Quote
Book a call from our hardware experts by enquiring online. They can discuss your options and the suite of solutions we offer to suit your needs, including upfront payment, month-to-month billing, SLAs, and other hardware maintenance contract options.