Maximise your investment
In a time where you’re expected to minimise capex and control IT costs, with Interactive you have the peace of mind you don’t have to go EOL if this doesn’t suit the needs of your business. We don’t sell hardware. Our single-minded focus is on maintaining it for as long as you need. We invest 10’s of millions of dollars every year buying every piece of equipment your ecosystem may need. We test them on arrival then store them in our state-of-the-art facilities across Australia and NZ. You decide when your hardware should be decommissioned and we support it until you tell us otherwise.
Control cost with no compromise on service
Switching to a more cost-effective third party maintenance support contract doesn’t mean you should compromise on service. Our 24/7 support desk is Australian based, our engineers are full-time employees (not contractors), and they’re dedicated to your account for continuity and infrastructure knowledge when you need it most. Our best-in-class SLAs (10 min call back, 2 hours on site) means ‘onsite with parts’. We don’t attempt to remote diagnose, we show up with parts in hand, and we stay until the problem is fixed. And for genuine transparency and flexibility we can charge monthly, rather than annually.
The technical expertise you need
We already have a large number of VNX 5100 and 5300’s under support for various customers across Australia and NZ. With more 32 years of industry leading experience, our processes are tried and proven. More than 240 certifications for our passionate team across core vendors, 100% spare parts guarantee no matter where you are and dedicated engineers delivering first time resolution of 96% – you receive the support you need, even when the manufacturer is no longer investing in maintaining this equipment.
End of Service Life: it’s not a Terminal Diagnosis
You may have received notification that your VNX 5100 and VNX 5300 will reach their End of Support Life on 31st December 2020
Even though you may have had this asset for a while now; it doesn’t mean upgrading is simple. An announcement of EOSL can often come at an inconvenient time, with unscheduled resources required to manage a transition, no matter whether it’s a server, storage or network related. And it’s not always a simple transactional fix.
Read our guide on other factors you should be considering when any part of your existing infrastructure is declared EOL/EOSL
100% Parts Guarantee
“It’s clear the Interactive business takes hardware maintenance seriously and eats, sleeps and breathes customer service.”
“Knowing we have a support partner who can respond quickly with parts on hand for our devices gives us the peace of mind to focus on other areas of our business.”
Reyner Stephens, National IT Director
Speak to an Interactive expert who can quote you on VNX beyond EOSL support.
Get a no obligation estimate on support packages for 5100 & 5300 to eliminate the stress and pressure of the pending EOSL date this December.