Multi-Vendor Support Checklist for IT Leaders

Managing multiple IT vendors can feel like spinning plates, each with its own SLA, process, and point of contact. It’s flexible, sure. But it’s also fragmented. This checklist helps you bring order to the chaos. It’s a practical tool for IT leaders who want to streamline support, reduce risk, and get more value from every vendor relationship.

What’s inside

• A self-assessment checklist to evaluate your current support model
• Key questions to ask before signing your next vendor contract
• Best practices for centralised support, proactive maintenance, and performance tracking
• Tips to improve vendor accountability and reduce downtime
• A framework to build a business case for change

Why it matters

Multi-vendor environments are the norm, but they don’t have to be a headache. This checklist helps you:

• Identify gaps in your current support strategy
• Standardise processes across vendors
• Improve uptime and responsiveness
• Build stronger vendor relationships
• Reduce costs and simplify escalation paths

We’ve supported over 2,000 Australian organisations through every kind of IT challenge. With decades of experience managing complex, multi-vendor environments, we know what works, and we’ve distilled it into this checklist.