Choosing partner service support for your Cisco devices

How do you know your Cisco support partner is the best fit for your business?

One of the great benefits of choosing Cisco hardware is that it gives you the option of receiving specialist partner service support – backed by Cisco.

This means that if you experience any issues with your Cisco hardware, the partner that you bought it from should be able to provide you with expert support and, when needed, escalate directly with Cisco.

However, it’s important to realise that not all vendors are able to provide the same level of partner service support (PSS). Some customers have found that a phone-based PSS model results in extending the time to resolution with some providers. As such, it’s extremely important to do your research and to know what questions to ask. This checklist can help.

Understand the key questions to ask your partner shared support (PSS) provider by accessing the checklist for free.

Click the ‘Download Now’ button and gain expert advice in:

• 15 key questions to ask your PSS provider
• A clear checklist to help you know you have chosen the right provider