Free up valuable time, budget and resources
Shrinking IT budgets coupled with the Australian IT skills shortage are creating pressure to reduce data centre complexity and improve efficiency, without impacting performance. In fact, 51% of businesses say they don’t have enough internal IT staff or resources to successfully deliver their IT initiatives. In such environments, finding and retaining the best possible talent for the full breadth of data centre competencies can become an impossible task. Interactive is here to help.
We offer a wide range of support services via our highly experienced data centre engineers, whether it be tape changes, cabling, system additions and removals, to operating and managing your IT infrastructure.
We offer a wide range of support services via our highly experienced data centre engineers, whether it be tape changes, cabling, system additions and removals, to operating and managing your IT infrastructure.
Your place or ours?
Tech Hands
Allow our experienced engineers to deliver the maintenance of your Interactive hosted data centre.
- Management of data racks within Interactive facilities
- Round-the-clock monitoring and issue remediation
- 24/7/365 Australia based service desk
Data centre care
Wherever you are, we can be too. Allow us to cover the maintenance of your data centres or server rooms.
- Management of your data racks wherever they may be located
- Round-the-clock monitoring and issue remediation
- 24/7/365 Australia based service desk
Our promise to you
Transparency
Outsourced doesn’t mean out-of-sight. You'll receive complete visibility of your environment and gain access to our advanced monitoring system so that you can see what we see.
24/7 Reassurance
You’ll gain round-the-clock monitoring and issue remediation through our locally managed and operated service desk. Have your calls answered in 6 seconds and be on the phone to your dedicated engineer in minutes for fast, responsive service.
Intelligent monitoring
Our advanced monitoring systems, powered by Urban 1/0, tracks environmental indicators, manages energy consumption, and alerts us of any critical infrastructure faults.
Experienced hands
Recruiting, training and retaining the best talent to ensure efficient data centre operations isn’t always easy, especially when it’s not a core competency for your business. Voted Australia’s #1 Best Place to Work, Interactive is a magnet for the best talent in the industry.
We pride ourselves in nurturing people, and continually invest in training to ensure our teams are ahead of the curve.
We pride ourselves in nurturing people, and continually invest in training to ensure our teams are ahead of the curve.
Interactive has really invested in building the relationship between our organisations and our account management team is constantly finding the most flexible support approach and creative ways to deal with our business challenges.
Flexibility is a big plus at Interactive. We have specific contacts and a personal service with Interactive. This is backed up by a normal request process which is fast, even if it is short notice.
Their engineering team was faultless and, with them on hand, we were able to free up valuable resources and time for other jobs.
Actual uptime
Our partners and certifications
