Tech Hands

Tech Hands

Providing a wide range of support services to ensure the effective maintenance of your Interactive-hosted data centre.

24/7 Reassurance

Tech Hands frees up your internal IT team. Instead of sending your staff to the colocation facility, our onsite Tech Hands staff can do the work for you. Just call our data centre engineers and they’ll get the job done, fast.

In-depth expertise

With deep technical capabilities bolstered by regular training, our data centre team are among the most experienced remote hands in Australia today. We work inside the rack and your IT equipment. If there’s ever a problem our engineers can’t solve immediately, Interactive’s wider team of technology experts are also onsite and ready to assist.

Service certainty

To give you complete peace of mind, our Tech Hands service comes with a Service Level Agreement. In fact, it’s one of the only remote hands services in Australia that does. Depending on the nature of the request, most services are actioned within two hours – so you know you’ll be back up and running again in no time.

Dedicated engineers helping our remote customers.

With many businesses operating remotely, it can be difficult to arrange onsite support when you need it most.

When lights start to flash or connections drop out, our Tech Hands engineers will be there to find and fix the problem. With over 30 years of IT experience in data centre engineering and maintenance, solving issues is in our DNA.

With a team of highly skilled industry experts, Interactive’s data centre engineers are experienced in delivering solutions of all sizes. From installing new equipment to cable management, we’re ready for any challenge you throw our way.

Your DC requirements
in our trusted hands

  • Installations / de-installations

    From simple swaps of hard drives to complex installations, our engineers can get your new equipment up and running fast

  • Relocation

    A fully managed relocation including project management, insurance, transport, and Interactive’s Engineers for your local or interstate DC relocation

  • Cabling

    Any requirements including installation of moving patch cables, solving issues with cable tracing and performing intra-premises backbone cabling

  • Auditing

    From detailed rack elevation drawings that show your installed devices and patching, to a comprehensive report on device connectivity

Trusted by Australia’s biggest brands

Actual uptime

Looking for reliable on-call colocation support?

Our data centre engineers will get the job done, fast.
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