Hardware Maintenance Up Close

Storage Maintenance Services

About Our Storage Maintenance Services

Storage maintenance, commonly known as storage hardware maintenance, relates to services around the devices that actually contain data – hard drives, tape drives etc. – should equipment need replacing. The provision of these services can be done via a service-level agreement (SLA) or contract, by an hourly technical consulting cost, or simply by charging the rate of the replacement device. However, for larger organisations with business-critical IT systems, SLAs with hardware maintenance providers (such as Interactive) can significantly reduce long term costs.

For over 30 years, Interactive has been supporting various organisations with the best-in-class SLAs, highly experienced & skilled engineers and a 100% parts availability guarantee for any devices within your IT infrastructure. By outsourcing your storage maintenance to us, we can significantly reduce your downtime by being onsite (at your location) with the replacement parts within 2 hours.

Brands, Models & Devices We Support with Storage (Hardware) Maintenance

We support a wide range of brands, models and devices with hardware maintenance, including end-of-service-life (EOSL) parts that are no longer supported. Examples include:

  • HP Storage Maintenance – Lefthand, 3PAR, EVA
  • Cisco Storage Maintenance – MDS 9000 Storage Service Modules
  • Dell Storage Maintenance – Dell PowerEdge and Dell Equallogic
  • IBM Storage Maintenance – IBM Storage N-Series, IBM TotalStorage, IBM Storage DS4000 and more
  • Quantum Storage Maintenance – Scalar, NAS, SAN, JBOD, tap library, tape drive

We also service a variety of hardware from other vendors including HPE, Lenovo, Sun Oracle, F5, Riverbed, Quantum, Juniper Networks, APC and Apple. To find the devices we support, search our EOSL device list or contact us.

What to Consider Before Upgrading Tech Assets

While storage maintenance services are ideal for ensuring the longevity of your existing IT environment, it is worthwhile considering storage upgrades to the cloud that can make your hardware deliver more value to your business and your customers. However, before upgrading, it’s important to review your sweating strategy to save on the road to the cloud.

Things to consider include:

  • If you wish to increase dependence on cloud-based infrastructure, consider deferring equipment upgrades until the cloud transition process is clear.
  • Consider shifting equipment budgets towards cloud and leverage servers owned by cloud service providers, such as Interactive
  • Review the potential risks from longer IT asset lifecycles, particularly hard drives within data-centre environments and with increased usage and storage density
  • Audit your IT setup to determine which older technology assets and applications should be prioritised before upgrading

Find Out More & Get a Quote

Talk to our team of experts for more information about our service solutions, we’re here to help.