Data centre network services

Network Support Services

About Our Network Support Services

In this article, we provide you with information on our network support services. Interactive is the largest privately owned hardware maintenance provider in Australia – we have over 2500 customers, 25,000 locations and 300,000 supported devices. Our IT network support is designed to deliver efficiencies, agility and security for your business. Find out more about our business network support and how we keep technology human.

Multi-Vendor Network Support

Benefits of Interactive’s Services

Business network support with Interactive includes fixing servers, storage devices and network & communications equipment. You will have a team of dedicated engineers who are vendor trained and certified professionals and will have an intimate knowledge of your business’ IT environment. We guarantee 100% parts availability for devices we support, offer premium SLAs with best-in-class 24x7x2 hour onsite support and pride ourselves on rapid response times;

  • We answer calls within 8 seconds
  • You receive a callback from one of your dedicated engineers within 10 minutes
  • We can be onsite with parts within 2 hours

With our network support and maintenance service, you will have a dedicated Account Executive and you can choose from a range of support terms including upfront payments, month-to-month billing, various SLAs for different locations or another approach if that is more suitable for your business.

End-of-Service-Life Support

Just because your vendor has decided a device will become EOL/EOSL, doesn’t necessarily mean your business must replace it. If it’s fit for use and fit for purpose, Interactive can continue to support well past the vendors EOSL date.

Our HPE networking support, Cisco network support and other vendor support services also include your End-of-Service-Life devices (view EOSL list); And because we service over 300,000 devices across 25,000 locations we are likely to already be in a location close to your business.

Network Services Terms and Conditions

Read supporting documentation and our Service Level Agreement for more information on our network support services. This Service Level Agreement document details fault management and classifications, service response and restoration times, as well as general terms for our customers. Contact us if you have any questions.

Talk to the Experts

Talk to our solutions team to find out more about our business network support including network hardware maintenance.