How we keep your IT systems running, no matter what

“The system’s down”. Three words customers, employees, and regulators alike don’t want to hear. Our engineers make sure no one has to say it.  

How do we do this? By showing up in moments like this: It’s 3PM on a hot summer’s day. An IT engineer gets an alert. There’s an issue at a customer site impacting network performance: a server room’s air-conditioning had stopped working. Upon arriving, they’re greeted by a wall of heat. The room was dangerously hot, well above safe operating limits, and the router itself was reading more than double the room temperature. In these conditions, it’s a matter of when, not if, the router would fail and leave thousands of workers without the connectivity they need to do their jobs and serve customers. That’s where our engineers stepped in. Equipped with the right tools and knowledge, they acted fast to keep systems online

We deal with situations like that every day. Whether it’s a failed backup power unit at 2am or a critical server outage during peak trading hours, downtime isn’t just inconvenient. It’s costly, disruptive and, sometimes, downright dangerous.  

That’s why more Australian organisations are turning to Interactive’s 24/7 hardware maintenance services. With over 150 certified field engineers across Australia and New Zealand, and more than 100,000 spare parts from all the major vendors stocked locally, we’re ready to respond the moment something breaks. Or better yet, before it happens. All our engineers are vendor-certified across all major platforms, from Cisco and Dell to Oracle and Fortinet. 

The people behind business continuity

Behind every smooth-running system are a team of expert engineers. They’re the pit crew that know your setup, read the signs, and act before anything slows you down.   

And we believe every organisation should have access to world-class IT maintenance. Why? Because when downtime impacts their day-to-day life, your customers expect an always-on service. We help make that possible.

Working with Interactive gives you the flexibility of outsourced support, with the dedication and care of an in-house resource. Here’s how we bridge that gap.  

When you partner with Interactive, you’re assigned a dedicated engineer. They’ll come to know your infrastructure inside and out. This familiarity means faster diagnosis, quicker fixes and fewer escalations.  

This level of attention turns your systems maintenance into a well-oiled machine. So, if they ever need support, any of Interactive’s engineers can step in and use our shared playbook to keep your systems running.  

Our Service Level Agreements (SLAs)

Interactive offers best-in-class Service Level Agreements (SLAs), which include 2-hour onsite support, 24×7. We don’t attempt remote fixes over the phone; we dispatch engineers immediately. And we make sure our team have the right skills and parts, to resolve the issue on site, there and then.  

We tailor SLAs to your organisation’s needs, and can offer: 

• Service assurance up to two hours: Choosing 2-hour onsite support option means that an engineer will be at your site within two hours of the service call, guaranteed.  
• No end-of-service-life limitations: We’ll maintain your equipment for as long as you need it. And when the time comes to upgrade, we’ll help you do it seamlessly, to your specific requirements.  
• Parts guarantees: Whatever hardware keeps your organisation running, we’ll guarantee a spare one’s available, ready in case of emergency.  

We provide this service 24/7. And if you ever need to contact us, one of our Australian-based support team members will answer your call in seconds and connect you to an engineer in minutes.  

Peace of mind should be non-negotiable

When your IT environment is supported by a team that’s always on, you gain more than uptime. You gain confidence. Confidence that your systems will be fixed fast. Confidence that your business won’t grind to a halt. And confidence that your IT support partner is as invested in your success as you are.

Our support extends across Australia and New Zealand. With offices and warehousing in every major city including Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Newcastle, Wollongong and Auckland, Interactive ensures rapid response wherever you are.

Whether it’s hardware maintenance, cyber security solutions, or robust, flexible and scalable cloud solutions, Interactive helps organisations run at peak performance and avoid costly downtime.

Ready to experience the difference 24/7 engineering support can make? Let’s chat. Contact us or head to our Systems Maintenance page to find out more. and see how we can help your organisation solve its IT challenges.