Third Party Hardware Maintenance

Support in seconds, not in hours

Curious to see how our hardware maintenance team does it?
Take a virtual tour and see our talented team behind the scenes

Hands-On Hardware Maintenance

100% Local parts availability

Don't let supply chain issues grind your organisation to a halt. We stock local parts for every device under our support across Australia and New Zealand, so they’re never more than a few hours away.

Ultra-fast response 24/7

Our Australian service desk is ready 24/7/365 and will answer all your calls within 6 seconds. Reduce the stress about who-to-call-for-what. Interactive is your single point of contact for all your devices, regardless of the vendor.

Specialised field engineers

You name it, we’re certified, accredited & experienced in it. We don't keep our A-team on the bench. Your dedicated engineer will typically be onsite, with parts, in just 2 hours.
Register below for a virtual tour of our world-class hardware maintenance facilities and see our expert team in action.


We run, to keep you running.

When a critical device fails, there is no time to waste.

Many know Cisco hardware. But we’re part of the family.

Cisco SmartNet with Interactive

Protects core infrastructure, complex & bleeding edge configurations with software updates
  • 24/7 Interactive service desk support
  • Escalation to Cisco Technical Assistance Centre
  • Guaranteed local Interactive parts
  • Cisco engineer

Interactive Direct Support

Sustained 2-hour onsite support for end -of-service-life (EOSL) assets not requiring software updates
  • 24/7 Interactive service desk support
  • Interactive Australian service centre
  • Guaranteed local Interactive parts
  • Dedicated Interactive field engineer
Need help finding the right solution for your needs?

Our family of more than 160 local engineers are Cisco experts.

If your hardware fails, we’re hands-on, so we’ll rapidly find out why.
Our impact speaks for itself.

They raise tickets. We raise uptime.


organisations trust Interactive


devices under management


individual Cisco certifications


first-fix rate
Our NPS score leads the industry

Don't let EOSL dictate your hardware needs

If it’s fit for use and fit for purpose, then we can support it.

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As a long-term Cisco Gold Partner, we manage network devices for over 2,500 organisations.
With 100% parts, dedicated engineers and best-in-class response times, we are here to support your fleet.
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