Make the move from business continuity to true business resilience.
Interactive Third Party Hardware Maintenance
1300 520 133

We’ll fix it. Before they’ve logged it.

When a critical device fails, you need a partner who isn't going to leave you on hold.

You need someone hands-on. You need the team at Interactive.
GET IN TOUCH

Hands-On Hardware Maintenance

100% Local parts availability

Don't let supply chain issues grind your organisation to a halt. We stock local parts for every device under our support across Australia and New Zealand, so they’re never more than a few hours away.

Ultra-fast response 24/7

Our Australian service desk is ready 24/7/365 and will answer all your calls within 6 seconds. Reduce the stress about who-to-call-for-what. Interactive is your single point of contact for all your devices, regardless of the vendor.

Specialised field engineers

You name it, we’re certified, accredited & experienced in it. We don't keep our A-team on the bench. Your dedicated engineer will typically be onsite, with parts, in just 2 hours.

We run, to keep you running.

When a critical device fails, there is no time to waste.

Many know Cisco hardware. But we’re part of the family.

Cisco SmartNet with Interactive

Protects core infrastructure, complex & bleeding edge configurations with software updates
  • 24/7 Interactive service desk support
  • Escalation to Cisco Technical Assistance Centre
  • Guaranteed local Interactive parts
  • Cisco engineer

Interactive Direct Support

Sustained 2-hour onsite support for end -of-service-life (EOSL) assets not requiring software updates
  • 24/7 Interactive service desk support
  • Interactive Australian service centre
  • Guaranteed local Interactive parts
  • Dedicated Interactive field engineer
Need help finding the right solution for your needs?

Our family of more than 160 local engineers are Cisco experts.

If your hardware fails, we’re hands-on, so we’ll rapidly find out why.
Our impact speaks for itself.

They raise tickets. We raise uptime.

2,500+

organisations trust Interactive

200,000+

devices under management

240+

individual Cisco certifications

96%

first-fix rate
Our NPS score leads the industry

Don't let EOSL dictate your hardware needs

If it’s fit for use and fit for purpose, then we can support it.
GET IN TOUCH

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As a long-term Cisco Gold Partner, we manage network devices for over 2,500 organisations.
With 100% parts, dedicated engineers and best-in-class response times, we are here to support your fleet.
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