Support in seconds, not in hours

Curious to see how our hardware maintenance team does it?
Take a virtual tour and see our talented team behind the scenes

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Hands-On Hardware Maintenance

100% Local parts availability

Don't let supply chain issues grind your organisation to a halt. We stock local parts for every device under our support across Australia and New Zealand, so they’re never more than a few hours away.

Ultra-fast response 24/7

Our Australian service desk is ready 24/7/365 and will answer all your calls within 6 seconds. Reduce the stress about who-to-call-for-what. Interactive is your single point of contact for all your devices, regardless of the vendor.

Specialised field engineers

You name it, we’re certified, accredited & experienced in it. We don't keep our A-team on the bench. Your dedicated engineer will typically be onsite, with parts, in just 2 hours.

Register below for a virtual tour of our world-class hardware maintenance facilities and see our expert team in action.

We run, to keep you running.

When a critical device fails, there is no time to waste.

TAKE VIRTUAL TOUR

Many know Cisco hardware. But we’re part of the family.

Cisco SmartNet with Interactive

Protects core infrastructure, complex & bleeding edge configurations with software updates

24/7 Interactive service desk support
Escalation to Cisco Technical Assistance Centre
Guaranteed local Interactive parts
Cisco engineer

Popular

Cisco Partner Support Service

Protects edge infrastructure & assets requiring software updates

24/7 Interactive service desk support
Escalation to Cisco Technical Assistance Centre
Guaranteed local Interactive parts
Dedicated Interactive field engineer

Interactive Direct Support

Sustained 2-hour onsite support for end -of-service-life (EOSL) assets not requiring software updates

24/7 Interactive service desk support
Interactive Australian service centre
Guaranteed local Interactive parts
Dedicated Interactive field engineer

Need help finding the right solution for your needs?

Our family of more than 160 local engineers are Cisco experts.

If your hardware fails, we’re hands-on, so we’ll rapidly find out why.

a person doing hardware maintenance work

Our impact speaks for itself.

They raise tickets. We raise uptime.

2,500+

organisations trust Interactive

200,000+

devices under management

240+

individual Cisco certifications

96%

first-fix rate

Choosing the right support for your Cisco hardware

Learn which Cisco hardware support is right for your business's investments, infrastructure and requirements.

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White Papers

The onsite engineer was very helpful, he went above and beyond to help us get the remote management module in the server working, and to help us start our restore from backup, after the faulty HDDs were replaced. Top score for customer service.

Technical Operations Lead, FUJIFILM Australia

Excellent service, knowledgeable staff, above and beyond attitude.

Senior Systems Administrator, Intralot

One of the major benefits of moving our equipment over to Interactive was the faster turnaround when our equipment fails. Our dedicated engineer is often at a site within 30 minutes, and his familiarity with our IT team and systems means we don’t have to wait days for it to be fixed.

Information Services Manager, Cabrini Health

Our NPS score leads the industry

Don't let EOSL dictate your hardware needs

If it’s fit for use and fit for purpose, then we can support it.

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