Adoption, migration, optimisation, security and management services designed to deliver business agility.
Improve your security posture with tailored strategies and front-line defence services.
Scalable colocation and connectivity within a hyper secure environment.
Disaster recovery and serviced offices in secure, premium office facilities.
Tailored end-to-end solutions for your hardware ecosystem across the widest range of vendors.
Seamless management of your IT environment, underpinned by world-class cyber security, no matter where you are on your journey.
Securely and effectively operate, monitor and maintain your network.
Enjoy the comfort of a modern working space supported by world class technology, security and resilience.
Help your clients take control of their IT environment with Australia and New Zealand’s leading hardware maintenance provider.
Interactive Anywhere provides robust infrastructure solutions designed to support the seamless operation of digital environments. These solutions include scalable cloud services, reliable data storage, and efficient server management, ensuring optimal performance and uptime.
The network solutions from Interactive Anywhere encompass comprehensive design, implementation, and maintenance of secure and efficient networks. By optimising connectivity and bandwidth, these solutions facilitate seamless communication and data transfer, enhancing overall productivity and operational efficiency.
Interactive Anywhere offers dedicated end user support services that ensure users receive prompt assistance with technical issues. This includes help desk support, troubleshooting, and training, aimed at improving user experience and minimising downtime for businesses.
With a focus on safeguarding digital assets, Interactive Anywhere's cyber security solutions provide advanced protection against cyber threats. These solutions include threat detection, risk management, and compliance services, ensuring businesses can operate securely and with confidence.
Interactive offers financial institutions with secure operations, robust cyber security, seamless connectivity, end-user support, and cloud solutions, ensuring long-term resilience.
For manufacturing, precision and efficiency are paramount. Our solutions optimise operations, streamline processes, and ensure seamless connectivity to drive productivity and innovation.
In professional services, reliability and agility are crucial. Our solutions enhance efficiency, streamline workflows, and provide seamless connectivity, empowering firms to deliver exceptional client experiences and stay ahead in a dynamic market.
In aged care, precision and patient well-being are fundamental. Our solutions enhance operational efficiency, streamline workflows, and guarantee secure, seamless connectivity, empowering providers to deliver exceptional care and lead in an ever-evolving sector.
We're Australia's leading IT service provider and we keep technology human.
News & insights from our experts to help you drive performance and grow your business.
The demands on a busy IT support professional are constant.
Often, maintaining the status quo is the easiest way to get through the multitude of items on the to-do list. Yet sometimes, pausing to make proactive improvements, like outsourcing your end user services, can be incredibly worthwhile.
There are a raft of important benefits to outsourced IT support: specialist expertise, cost savings, enhanced customer experience and much more. However, while the benefits of switching to an outsourced provider are clear, the processes of doing so may seem daunting. Here are some key considerations when it comes to selecting a provider, determining your needs, and defining the terms of your agreement.
Cost efficiency is one of the key reasons for choosing an outsourced end user services provider, so it’s important to ensure that the pricing model on offer is suitable for your business’ needs and budget.
According to a recent report by Gartner, the best pricing model for mid-size enterprises is typically “per user per month”. This is because this model is inherently transparent and predictable – the business can easily tell when their costs will increase or decrease based on staff numbers – as well as the fact that the provider is continually incentivised to improve their processes for individual users to reduce call volume, therefore increasing user productivity.
To lower costs, many support providers move some – or even all – of their services off-shore. This means your valuable data and IT infrastructure is being accessed and managed outside of Australia, where different and more lenient data protection laws and regulations may apply.
No two businesses are the same, nor have the same IT infrastructure or employees. End user services support packages should therefore differ accordingly, and be highly customisable to each business.
To ensure your business has the most effective support in place, it’s important your support team has specific experience with the technologies you use on a daily basis. Having a team with a solid depth of knowledge – so more complex or unusual matters can be escalated internally – is also vital.
A quality outsourced end user services provider should also offer in-depth, easily accessible reporting regarding its performance against the terms of your SLA, as well as regarding the nature of all tickets that are lodged and resolved. This helps identify broader trends that the organisation may need to address.
For instance, if a particular application is regularly crashing or slow to process, or if a certain group of users are repeatedly receiving security alerts, specific and rapid action may need to be taken.
Ideally, this reporting information should be made available digitally, via a secure portal, where it can be accessed by anyone who needs to see it, 24/7.
Knowing what questions to ask when considering outsourcing it’s end user services to a provider is a critical first step but selecting the right team is essential.
Your digital workplace should enhance your employee experience, promote better ways of working and be backed by market leading and secure technology.
At Interactive, our end user experts are at the forefront of new and existing technology and we adapt to the changing needs of your business. Our team’s primary focus is to streamline EUS and get your business back to work quickly when issues arise.
Learn more about the benefits of outsourced end user services and speak to one of our experts today.
Our team is ready to help you get there, whatever your business needs.