Make the move from business continuity to true business resilience.
Interactive IBM Hardware Support & Maintenance
1300 520 133

IBM Hardware Support & Maintenance

As Australia & New Zealand’s leading Hardware Maintenance provider, Interactive delivers closer 2-hour onsite support for less.

Australia’s leading onsite network support service

What can a network outage really cost you?

Now more than ever, your staff & customers are widely distributed & demanding more of your network infrastructure. When routine network maintenance can take up to 55% of a modern IT worker’s day - even with vendor support – delivering improvements can be challenging. What could your organisation gain by consolidating its infrastructure & maintenance with Interactive?

100% Parts availability

With warehouses throughout Australia & New Zealand, we stock local parts for every device under our support, so they are never more than a few hours away.

Australian service desk

Our helpdesk is here to support you 24/7. We answer calls within 6 seconds & will have you on the phone to your dedicated engineer within 10 mins.

Reduced complexity

Avoid confusion & consolidate to a single point-of-contact with Interactive. We can support all your devices, regardless of age or configuration.

Your technology ecosystem, fit for purpose


Harnessing our technical & commercial capabilities, we’ll identify the ideal level of support for each device across your entire IT environment. Without compromising the level of coverage, we’ll identify opportunities for cost efficiencies.


A vendor consolidation plan will map the major components of your infrastructure with the goal of improved performance, reliability, & cost optimisation. Our optimisation solutions are tailored to your industry, manufacturer contracts & branch locations, to offer even closer support for less.


The transition is completely seamless with little to no heavy lifting required from you. We populate the database with every piece of equipment to be under maintenance & include call management free of charge to ensure the ultimate customer experience.


Our team has guaranteed local parts at the ready, deep technical expertise & proactive systems monitoring to enable an unparalleled level of support & maintenance for your business IT infrastructure.


Our Australian service centre and 160+ field engineers deliver an unrivalled 96% first-fix rate, 99% SLA attainment and an industry-leading +85 Net Promoter Score.


Through our partners at EraseIt, we can ensure a safe & secure destruction & disposal of all assets. Reduce the risk of data ending up in the wrong place, with an environmentally safe disposal .

Local experience, at scale








years in business

Superior service & value

  • No end-of-service life

    Take back control & do more with each dollar. With Interactive, your network assets have no forced EOSL date, ever.

  • First-time fix

    Our skilled engineers won’t leave a job until the problem is resolved.

  • Multi-vendor support

    Reduce the stress about who-to-call-for-what. Interactive is your single point of contact for all your devices, regardless of the vendor.

  • Broad geographic coverage

    With guaranteed local parts and field services right across Australia & New Zealand - we’re the partner of choice for multi-site businesses.

  • Flexible service levels

    We tailor our service levels to meet the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite service.

Our NPS score leads the industry

We’re your IBM experts

Interactive has more manufacturer trained & certified engineers per maintained device – enabling immediate access to your own dedicated Interactive engineer. This familiarity with your team & critical IT infrastructure delivers effective responses in all situations & contributes to our unsurpassed first-call resolution rate of 96%.

Don’t let end-of-service life dictate your IBM needs

Just because IBM has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), doesn’t mean your business has to replace it. If it’s fit for use & purpose, Interactive can maintain 2-hour onsite support with no end of support date. Our Interactive Direct support service is designed to ensure EOL/EOSL devices continue to perform for your business as long as you need them to.

Easy device & contract management

Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & the peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.

Defined by reliability, and outstanding customer service

Tired of compromising on the service for your business-critical systems?

How else can we help?

Partnered with Dicker Data, we provide hardware support to resellers & their customers.
With ISO90001 & ISO270001 certifications, EraseIT supports data destruction, hardware repurposing & disposal.
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