Australia’s leading onsite network support service
What can a network outage really cost you?
Now more than ever, your staff & customers are widely distributed & demanding more of your network infrastructure. When routine network maintenance can take up to 55% of a modern IT worker’s day - even with vendor support – delivering improvements can be challenging. What could your organisation gain by consolidating its infrastructure & maintenance with Interactive?
Now more than ever, your staff & customers are widely distributed & demanding more of your network infrastructure. When routine network maintenance can take up to 55% of a modern IT worker’s day - even with vendor support – delivering improvements can be challenging. What could your organisation gain by consolidating its infrastructure & maintenance with Interactive?
100% Parts availability
With warehouses throughout Australia & New Zealand, we stock local parts for every device under our support, so they are never more than a few hours away.
Australian service desk
Our helpdesk is here to support you 24/7. We answer calls within 6 seconds & will have you on the phone to your dedicated engineer within 10 mins.
Reduced complexity
Avoid confusion & consolidate to a single point-of-contact with Interactive. We can support all your devices, regardless of age or configuration.
Your technology ecosystem, fit for purpose
Review
Harnessing our technical & commercial capabilities, we’ll identify the ideal level of support for each device across your entire IT environment. Without compromising the level of coverage, we’ll identify opportunities for cost efficiencies.
Optimise
A vendor consolidation plan will map the major components of your infrastructure with the goal of improved performance, reliability, & cost optimisation. Our optimisation solutions are tailored to your industry, manufacturer contracts & branch locations, to offer even closer support for less.
Implement
The transition is completely seamless with little to no heavy lifting required from you. We populate the database with every piece of equipment to be under maintenance & include call management free of charge to ensure the ultimate customer experience.
Maintain
Our team has guaranteed local parts at the ready, deep technical expertise & proactive systems monitoring to enable an unparalleled level of support & maintenance for your business IT infrastructure.
Support
Our Australian service centre and 160+ field engineers deliver an unrivalled 96% first-fix rate, 99% SLA attainment and an industry-leading +85 Net Promoter Score.
Decommission
Through our partners at EraseIt, we can ensure a safe & secure destruction & disposal of all assets. Reduce the risk of data ending up in the wrong place, with an environmentally safe disposal .
Local experience, at scale
2,500+
customers
46,000+
locations
300,000+
devices
30+
years in business
Superior service & value
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No end-of-service life
Take back control & do more with each dollar. With Interactive, your network assets have no forced EOSL date, ever.
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First-time fix
Our skilled engineers won’t leave a job until the problem is resolved.
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Multi-vendor support
Reduce the stress about who-to-call-for-what. Interactive is your single point of contact for all your devices, regardless of the vendor.
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Broad geographic coverage
With guaranteed local parts and field services right across Australia & New Zealand - we’re the partner of choice for multi-site businesses.
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Flexible service levels
We tailor our service levels to meet the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite service.
Transitioning to Interactive was easy. We were kept informed every step of the way and they were able to look after our remote stores in faster response times than we had experienced previously.
Working with Interactive has been very straightforward. There are no issues with the system and the support from the relationship team is excellent. I don’t have to worry about our data anymore, which means my focus can be better spent elsewhere.
It’s reassuring to know if there’s a problem, we have just one number to call and are guaranteed an engineer will respond within ten minutes. What’s more, we are provided with a dedicated engineer who knows our site and is familiar with our set-up and business environment.
Our NPS score leads the industry
We’re your IBM experts
Interactive has more manufacturer trained & certified engineers per maintained device – enabling immediate access to your own dedicated Interactive engineer. This familiarity with your team & critical IT infrastructure delivers effective responses in all situations & contributes to our unsurpassed first-call resolution rate of 96%.
Don’t let end-of-service life dictate your IBM needs
Just because IBM has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), doesn’t mean your business has to replace it. If it’s fit for use & purpose, Interactive can maintain 2-hour onsite support with no end of support date. Our Interactive Direct support service is designed to ensure EOL/EOSL devices continue to perform for your business as long as you need them to.
Easy device & contract management
Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & the peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.
