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The story of Interactive


Founded in 1988 by Richard Light and Murray Major, Interactive was formed to provide third-party hardware maintenance for IBM mid-range and mainframe computer equipment. One contract turned into ten and the evolution of Interactive had begun in earnest. Our staff and our services expanded year on year to meet the ever-growing needs of our customers. Along the way we have never stopped evolving. From our roots in hardware maintenance we have delivered profitable, double-digit growth every year since inception. Today we are a multi-service IT provider and have grown to become Australia's largest privately owned IT company.


The computer industry is changing faster than it ever has before, and Interactive continues to evolve and grow. We now provide hosted data centre, business continuity and a selection of user-friendly cloud based services, as well as our traditional hardware maintenance, to our more than 2000 strong customer base. Our dedicated product development team are in constant communication with our customers designing and architecting our newest services. Our objective is to continue to deliver services that make our customers’ businesses ever more competitive.

Interactive overview

Kubota Case Study

Why join Interactive?

Our Cultural Values

Graduate program

Customer experience - the Interactive way

Interactive & Village Roadshow

Fly around of Interactive's new HQ

New HQ time-lapse construction

Interactive Hardware Maintenance

Our Business Continuity facilities

Meet the Executive Leadership Team

  • Mal McHutchison

    Mal McHutchison Chief Executive Officer

    Chief Executive Officer

    As Chief Executive Officer, Malcolm (Mal) McHutchison is responsible for Interactive’s overall business in Australia and New Zealand. Prior to joining Interactive in 2017, Mal held executive leadership positions at Optus Singtel, Glory Corporation, De La Rue and more recently Macquarie Capital. Mal holds a Bachelor of Economics and Master of Business Administration. 

    Mal McHutchison

  • Merylee Crockett

    Merylee Crockett Director of People and Culture

    Director of People and Culture

    With over 15 years of HR experience in IT, Financial Services and Publishing, Merylee's relationship with Interactive spans several years, having previously provided external HR support and leadership training prior to joining the company. As Director of People and Culture, she is responsible for ensuring that we attract, retain and develop the greatest talent in the industry.

    Merylee Crockett

  • Simon Durkin

    Simon Durkin Director of Hardware Maintenance and Field Services

    Director of Hardware Maintenance and Field Services

    Simon joined Interactive in 2002, bringing with him great experience from the IT industry. Simon leads the sales and delivery of hardware maintenance and field services to Interactive’s customers. He also retains responsibility for managing Interactive's strategic partnership with Telstra. Simon has previously held a number of sales and management positions with Ferntree Computer Corporation, GE Capital IT Solutions and CSC.

    Simon Durkin

  • Belinda Cooney

    Belinda Cooney Chief Financial Officer

    Chief Financial Officer

    Belinda joins Interactive with over 25 years’ of experience in the global financial markets. She has extensive experience working with and advising high growth technology businesses, along with a deep knowledge of the challenges and opportunities facing organisations like Interactive. As our Chief Financial Officer, Belinda is responsible for ensuring Interactive has strong financial governance, ongoing capital to invest in the growth of the business, and is also be responsible for our risk and compliance requirements.

    Belinda Cooney

  • Nick Scholefield

    Nick Scholefield Chief Information Officer

    Chief Information Officer

    As the Chief Information Officer at Interactive, Nick Scholefield is responsible for the internal IT environment and the development and execution of the IT strategy. He brings with him corporate and delivery experience from his time at Perpetual, BT Financial Group/Westpac and HP, and will apply these skills to enhance Interactive’s core IT functions while enabling our staff to better our customers experience.

    Nick Scholefield

  • Brad Wells

    Brad Wells Director of Sales, Cloud & Managed Services

    Director of Sales, Cloud & Managed Services

    Brad joined Interactive in 1995, bringing with him a wealth of IT and Telecommunications experience. Brad has worked across all lines of business within Interactive and in 2008 played a pivotal role in the designing and developing Interactive’s Cloud & Managed Services. Today, Brad heads up the Sales, Pre sales and Client services across our Cloud and Managed Services and leads a national team that have collectively achieved exponential growth year on year.

    Brad Wells

  • Adrian Telfer

    Adrian Telfer Chief Technology Officer

    Chief Technology Officer

    Adrian joined Interactive in 2014, bringing with him extensive technical and strategic consultancy experience, following 15 years as a transformation leader in a systems integration and strategic consultancy practice.  Adrian is responsible for defining and executing Interactive’s Cloud and Managed Services (CMS) strategy, fostering innovation, and managing all operational functions within the CMS business.     

    Adrian Telfer

  • Darren Reid Director of Marketing & Alliances

    Director of Marketing & Alliances

    Darren joined Interactive in 2017, bringing with him a wealth of expertise from his background in local and international sales, services and indirect channels. As the leader of the Interactive Partnership & Alliances team, Darren will be responsible for the development and growth of our indirect sales activities, along with the ownership of our key alliance relationships.

    Darren Reid

  • Ari Bouras Director of Business Transformation & Legal, and Company Secretary

    Director of Business Transformation & Legal, and Company Secretary

    Ari joined Interactive in 2012, bringing with him extensive legal, commercial and operational experience gained across the private and public sectors. Ari is responsible for managing Interactive's legal matters and property transactions, and for driving operational efficiencies. He is also responsible for the provision of Company Secretarial duties.

    Ari Bouras

  • Mike Bull Director of CMS Operations

    Director of CMS Operations

    Mike Bull joins Interactive as the Director of CMS Operations. With 20 years’ of experience in the industry, across sales, operations and management, Mike is fully equipped and skilled to guide the CMS operations and delivery team in providing our customers exceptional service.

    Mike Bull

Mission Statement

At Interactive we have an unyielding commitment to serving our customers and evolving quickly so we can bring the innovation that is demanded in a rapidly changing world. We hire the best people, we invest in our systems and technology, we never cut corners, we utilise the best technical infrastructure and we openly recognise that our people are our greatest asset. We believe that a great working environment delivers better results. No customer is too small and every client is important to us. We will continue to provide great service at a cost-effective price and as always, we will deliver upon our commitments.

Company Objectives

  • Be the premier supplier of IT Services in A/NZ 
  • Continue to grow the business
  • Provide the highest levels of service to our customers
  • Be recognised as the best at what we deliver
  • Provide an environment for all staff that is rewarding and fulfilling
  • Deliver ongoing value to shareholders

Company Focus

  • Unlock the power of IT to enable our customers 
  • Provide services we are certain to deliver 
  • Be a positive, dynamic and professional organisation 
  • Constantly innovate in a changing world
  • Build strong alliances with our customers and staff


At Interactive we realise that no single company can provide everything required by business. That’s why we select the best partners, the best technology and seek out the required accreditations to ensure we provide the most innovative solutions to our customers. Success is in the teamwork and our partner network assists in providing premium results.

  • IBM Business Partner
  • Cisco Silver Partner
  • NetApp Service Provider
  • VMware Virtualized
  • CommVault
  • CA Technologies
  • Microsoft
  • Linux
  • Citrix
  • Fabric
  • Juniper
  • EraseIT
  • Cisco Cloud and Managed Services Master Partner
  • Urbanise
  • Schneider Electric
  • AAPT
  • Telstra
  • Microsoft Authorized Education Partner

Awards & Accreditations

  • ISO 9001 Quality
  • ISO27001 Security
  • Federal Government Cloud Supplier
  • Federal Government Cloud Supplier list
  • 2013 BRW Top 500 Private Companies
  • 2011 Ernst & Young Entrepreneur of the Year
  • 2013 Growth Company CEO of the Year
  • 2011 Australian Business Award
  • NABERS 4-star rating
  • Victorian Government Procurement Panel
  • Customer Service Institute of Australia