Managed IT Services

Managed IT services are an ongoing arrangement where a managed service provider (MSP) manages, monitors, secures and supports an organisation’s IT environment for an agreed monthly fee. In Australia, that typically covers infrastructure, cloud, cyber security, networks, hardware and 24/7 helpdesk support.

A managed service provider (MSP), also called a managed IT service provider, takes ongoing responsibility for an organisation’s IT environment, including management, monitoring, support, security, infrastructure and cloud. Interactive is an Australian-owned, full-service MSP with accountability from physical infrastructure through to application support.

Managed IT services operate on a proactive, subscription-based model where we monitor and maintain systems to prevent issues. Break-fix support is reactive. Managed service providers like Interactive monitor customers’ IT environments 24/7 and resolve issues before they impact your organisation.

No. While we offer full-stack managed IT solutions, Australian organisations can engage us for specific services. We can act as your virtual IT department with complete IT as a Service (ITaaS), or supplement your existing team. Many organisations start with specific managed IT support services and expand over time.

Costs vary based on users, systems complexity, and service levels. We offer flexible managed services contracts with customised pricing. Most Australian organisations find our managed IT services plans reduce total IT costs compared to building the same capability in-house, while improving reliability.

APRA CPS 234 is the Australian Prudential Regulation Authority’s information security standard for regulated entities. Interactive provides full-stack accountability from physical security through to monitoring, incident response, and audit trails. Our Australian-owned infrastructure simplifies compliance for financial services.

Our managed services contracts include defined service levels (SLAs), scope of services, response times, escalation procedures, security requirements, and pricing. We offer flexible contracts from month-to-month for specific services to multi-year enterprise agreements.

 Absolutely. Many organisations use our managed service provider solutions to supplement internal IT teams. We integrate with your processes, tools, and staff – you direct strategy while we handle infrastructure, security, or specialist areas.

IT as a Service (ITaaS) is when you consume IT resources (infrastructure, applications, support) as a service rather than purchasing them. Interactive’s ITaaS provides complete managed IT solutions with predictable monthly costs and scalable resources – eliminating capital expenditure.

Yes. All data stays in our Australian data centres. We never offshore data storage or processing, ensuring compliance with Australian data sovereignty requirements, Privacy Act 1988, and industry regulations like APRA CPS 234.

Our Australian service desk answers calls in 6 seconds on average, 24/7/365. For critical incidents, we provide same-day on-site support across major metropolitan areas. Our 96% first-fix rate means issues are typically resolved on the first visit.

Interactive is one of Australia’s only full-stack managed service providers with owned data centres. While other MSPs resell cloud and colocation, we own infrastructure and deliver managed services on top. This provides single-vendor accountability, faster issue resolution, and better cost control.

Yes. Our flexible managed IT services plans allow you to scale resources based on business needs. Whether experiencing rapid growth or optimising costs, our IT as a Service (ITaaS) model adjusts to your requirements.

“Managed services” is the broader category. It covers any function an external provider runs on an organisation’s behalf, such as payroll, print or IT. Managed IT services (also called IT managed services) specifically cover the management of an organisation’s IT (or technology) environment. This includes (but is not limited to): cloud, cyber security, infrastructure, networks, hardware and support.