Help your clients take control of their IT environment with Australia and New Zealand’s leading hardware maintenance provider.
Hardware maintenance is a core part of Interactive’s heritage with over 33 years of experience in the area. We have continued to evolve and expand but never lost sight of what is most important – providing premier service for our resellers and their customers.
Since launching in 2017, our Hardware Maintenance Channel builds upon our track record in service excellence. Our Channel Team support over 300 resellers across A/NZ with over 5000 devices under contract but still provide the customised and one-on-one customer experience we are known for.
Interactive works with Dicker Data in both Australia and New Zealand to assist resellers and customers across A/NZ. We have built a partnership with Dicker Data over the years, using them as our primary supplier to source spare parts and devices for our business.
Because of this long-term collaboration, their industry reliability and overall commitment to local relationships and talent, they are the perfect fit for our Hardware Maintenance Channel.
Leveraging Dicker Data’s dedicated channel resources and extensive presales support, we can provide resellers a better service at competitive pricing with the simplicity of an online quoting portal. Our dedicated team at Interactive and Dicker Data are always ready to assist you with any deal – large or small.
Why choose us as a Partner?
Interactive is your one point of contact for all of your hardware maintenance needs. Interactive’s service is built on a foundation of best-in-class hardware maintenance and our dedicated Channel Team is here to help you and your clients.
Premium Service Level Agreement (SLA)
Whether you are supplementing a vendor’s warranty or extending a device after it has reached end of service life (EOSL), Interactive can help. Our premium SLAs range from standard 4-hour onsite response to high availability 2-hour onsite through the Reseller Portal for an immediate quote.
100% Local Parts Availability Guaranteed
When an outage occurs, you don’t have time to wait on parts to ship. We have built an extensive network of warehouses across Australia and New Zealand with over 100,000 spare parts on hand to help our customers in their time of need.
Superior Coverage Across Australia and New Zealand
Hardware Maintenance is where our heritage lies. We support more than 300,000 devices in over 45,000 locations across Australia and New Zealand and use this expertise to help our resellers, no matter the location!
Specialised Field Engineers
Our Field Service Engineers are manufacturer trained and certified across all major vendors. This level of accreditation contributes to our comprehensive responses in all situations and our unsurpassed first-call resolution rate of 96%.
Multi-Vendor Support Provider
We care about providing your customers the best possible maintenance support – not about which vendor their network is built upon. We can help consolidate their hardware warranties regardless of differing levels of support, vendors, or contract termination dates. At Interactive, we are the single point of contact for all your customer maintenance needs.
Cost Effective Support Solutions
Instead of costly vendor warranties on your client’s devices, we offer extended support for devices, in and out of service life. Our pricebook on the Reseller Portal is updated often and offers cost effective solutions with our premium SLAs that exceed the expectations of both you and your client.
Simplified Online Quoting Tool
Do you know what device you want to put under support and need a quote asap? We can help! Using Dicker Data’s online quoting portal, you can get a quote instantly.
No End-of-Service Life
Take control over your vendor contracts. Interactive can help maintain the hardware that still suits your customer’s business needs best – even if it is marked as end of service life (EOSL) by the OEM.
Flexible Monthly Contracts
You can put virtually any hardware under Interactive support and not be locked into a 1-year contract with our monthly contracts and monthly billing offerings. This allows for complete flexibility in your client’s hardware ecosystem if they are not ready to upgrade their infrastructure just yet.
How we've helped our Reseller Partners
Inkline IT needed a partner that offered flexibility and a high quality of service for their customers. Learn how they gained this, as well as peace-of-mind, when chose to work with Interactive's Hardware Maintenance Channel.
Many of OIA’s customers top priority is to save money, free up capital and ensure flexibility in their IT infrastructure. Find out how Interactive Hardware Maintenance Channel helped them do this while still delivering to their clients.
Want to learn more about what makes our partnership with Dicker Data different from other maintenance service providers? Download our Fast Facts Flyer and find out how we can help you and your clients.