Warehouse Team Members Moving Resources

Third Party Computer Maintenance

About Us: Third Party Computer Maintenance

As one of Australia’s leading third party computer maintenance companies, Interactive has been supporting critical IT systems for over 30 years.

Providing hardware support and maintenance for servers storage and network equipment, we are the best alternative to traditional manufacturer warranties. With industry-leading service-level agreements (SLAs), highly skilled engineers always available to respond to your business needs, and a 100% parts availability guarantee, these are why you should choose us for any IT third party maintenance.

Hardware Maintenance & Post-Warranty Support

Specialising in end-of-service-life (EOSL) hardware, we can support a wide range of manufacturer brands, models and devices within your IT environment. Instead of relying on manufacturers for ongoing support and replacement parts, should any faults occur within your infrastructure, we can provide post-warranty support for IBM, HPE, Dell EMC, Cisco and more. Search our device list for your equipment or contact us to learn about what else we support.

 

Data Centre Maintenance Support

To support your hardware, we also offer third party data centre maintenance. Owning and operating data centres in Australia for over 20 years, we have flexible solutions to perfectly suit your business needs. We offer a range of services including simple tape changes, cabling or machine reboots, or even equipment relocation and installations.

 

What to Look for in a Third Party Maintenance Provider

Whether you’re looking for third party maintenance for a mid-sized organisation or large-scale support for a national enterprise, be sure to evaluate the provider on the following:

  • Responsiveness and downtime – do they have dedicated engineers specialising in your equipment that can be on-site for repairs quickly, with a local inventory of spare parts, and can ensure minimal downtime?
  • Multi-vendor and multi-platform support – do they support a range of Original Equipment Manufacturers (OEMs) and IT platforms with a comprehensive SLA?
  • Customer support – do they have a 24/7 call centre with quick call-back times from experienced engineers and account managers to help with your SLA?
  • Value for money – do they have any hidden costs and are they recognised for their customer satisfaction?

 

We are known for all of the above points as we offer on-site repairs within 2 hours, we meet 98% of our SLAs, our engineer callback time is within 10 minutes, and we have several case studies of satisfied customers.

Talk to a Local Expert

For more information on our services, talk to your local Interactive team of experts. We have offices in every Australian state ready to support your business.