About Us: Server Maintenance
As an essential part of IT systems, server maintenance is designed to ensure that your network continues to perform with minimal downtime and loss of data. By regularly maintaining your IT infrastructure, you can avoid partial or total network failures and loss of business-critical systems.
Offered as a service within hardware maintenance solutions, Interactive is one of the leading server maintenance companies in Australia with industry-leading service-level agreements (SLAs), highly skilled engineers and a 100% parts availability guarantee. Through the outsourcing of your organisation’s hardware and server maintenance to Interactive, we can help maximise your IT equipment’s operational life and return on investment.
What’s Included In Our Server Maintenance Services
1. 100% Parts Availability and No EOL (End-of-Life)
Should any of your hardware fail within your IT system, we guarantee to have the replacement parts available, in your local Australia city, to minimise delays and downtime for your business. We support devices from OEMs (original equipment manufacturers) even when they have passed their EOSL (End-of-Service-Life) – such as IBM, HP, Dell, Cisco and more.
2. Rapid Response from Local Experts
On average, our Australian call centre answers within 8 seconds, dedicated engineers return calls within 10 minutes, and we can be onsite undertaking repairs within 2 hours. Each engineer is vendor trained and certified to resolve issues within your IT infrastructure.
3. Ongoing Support and Flexible Service Agreements
Committed to supporting our customer’s systems, we dedicate an Account Executive, engineer network and phone line to provide ensure you’re looked after each month. We also offer flexibility in each server maintenance contract with the option of supporting your internal system or utilising our additional services – such as securing your data within our Australian-based data centres.
Case Studies on Server Maintenance
Supporting All Server Types for the Queensland Studies Authority
Relying on their IT hardware systems for student syllabuses, assessment, reporting and more, the Queensland Studies Authority required support for their IBM, Sun and HP servers to avoid costly delays and a lack of robust IT security. Included in our ongoing support agreement are rigorous maintenance schedules and rapid response times. Read the full case study to find out more.
Maintenance Services Plus Standby Servers for Lumley Insurance
To ensure their critical IT equipment is always up and running, we provide access to spare parts at all levels of their hardware setup as well as full standby servers should they require a backup. By combining their hardware and server maintenance services, Lumley Insurance experience savings of more than 50% should they require the replacement of failed disks and internal components. Read the complete case study for more information.