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IT Support Services

About Our IT Support Services

Gain peace-of-mind for the management of your critical IT systems with Interactive’s IT services and support. Interactive is an IT services company that also provides cyber security management and support and management of your cloud IT services.

What are IT Support Services?

IT services and support from a managed services provider (like Interactive) gives you the help you need to manage your IT environment and ensure your critical systems and processes are operating effectively.

Interactive provides your organisation with 24x7x365 service desk access to the best IT skills and expertise for technical and operational support on specified hardware, software, security, cloud services and communications infrastructure under management.

We typically respond to help desk calls within 8 seconds. This is complemented by our Hardware Maintenance and Business Continuity services, which are delivered Australia-wide.

Managing Multiple Cloud IT Services

Australian organisations are increasingly adopting cloud computing, both for specific services and solutions, as well as using public and private cloud infrastructure to run production workloads. Typically, organisations are managing a hybrid cloud environment.

According to research firm Telsyte in 2019, 77% of Australian organisations were using more than one cloud service, and 49% were using more than four cloud platforms.

Working with Interactive means that you will get optimal results and continual improvement from your multi-cloud environment. We have a team of cloud specialists who are constantly working across every aspect of public and private cloud environments covering a variety of scenarios and industry sectors.

For most organisations, developing domain expertise across multiple public cloud services, including Amazon Web Services (AWS), Microsoft Azure and Google Cloud, is very difficult to achieve. That includes maintaining your organisation’s corporate compliance requirements and security posture in the cloud, the provisioning and de-provisioning of workloads, and identifying and troubleshooting performance and availability of the cloud-based services and applications you are running.

Learn about the business value of public cloud managed services and why it’s good to have a ‘pit team’ to help you.

Case Study on Managing Multiple Cloud Services

Brightside – a global company providing Extended Warranty and Insurance for consumers and retailers across Australia, New Zealand, Europe, and Asia – works with us to optimise its cloud footprint across Interactive’s Private Cloud, AWS and Azure environments and constantly evaluate ‘best fit’ cloud services and pricing models.

For Brightside, the value we bring lies not just in managing their multi-cloud environment but also in their ability to provide strategic advice on how best to incorporate new cloud technologies and services. Read the full case study on Brightside to find out more.

Contact Us to Learn More

To find out more about our IT support and services, including managed security services and managed cloud services, visit our cloud & managed services page or contact one of our services experts today.