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IT Infrastructure Management Services

About Our IT Infrastructure Management Services

Effective IT infrastructure management ensures your IT environment is performing optimally and you are getting the most out of your assets. Interactive is one of the only partners in Australia that can deliver fully customised, end-to-end solutions for our clients whilst providing world-class, Australian-based support. Below is a list of the services we can provide as part of our IT environment management offering.

We are the largest privately-owned IT company in Australia (we have over 2,800 customers in 46,000 locations and 300,000 supported devices) and have been providing IT services for over 30 years.

We take a business-first approach to IT infrastructure managed services for our clients. We are a Multi-Vendor TPM (Trusted Platform Module) Expert. And we offer flexible support models to ensure that you receive the level of support needed for your requirements. Services we offer as part of our IT infrastructure management solutions include:

IT Infrastructure Managed Services

Audits

Our team can assess your existing IT infrastructure model to identify what the best support for your IT environment should be and where cost efficiencies may be achieved without compromising your level of coverage.

Design

Our IT environment management team can develop a fit for purpose plan that maps out every component of your infrastructure to improve performance & reliability and reduce risks and/or reduce costs.

Implementation

Our IT infrastructure managed services can include seamless implementation where our team of experts populate the database with all your equipment. We also include call management free of charge as part of this service.

Maintenance

Maximise your equipment’s operational life and minimise downtime through the maintenance plans we offer as part of our IT environment management. We pride ourselves on offering unparalleled maintenance & support – we are 100% parts at the ready, have a team of dedicated engineers with deep technical expertise & extensive certifications (240+) and best-in-class response times.

Support

We offer premium support through our IT infrastructure management solutions. We have an Australian based customer service centre, more than 130 certified field engineers and flexible SLAs that provide 24x7x2 hour onsite support. We can also support your devices that are still fit-for-purpose beyond their vendor EOSL date.

Decommissioning

Our IT infrastructure management solutions can include environmentally safe and secure destruction & disposal of your assets once they have reached the end of their useful life.

Learn About Our IT Infrastructure Management Solutions

Contact us to speak with our team of experts about IT infrastructure managed services for your organisation today.