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IT Asset Lifecycle Management

About Our IT Asset Lifecycle Management

Effective IT lifecycle management helps your business or organisation get the most out of your IT hardware and infrastructure. IT hardware lifecycle management helps to create cost efficiencies by reducing the need to regularly replace core servers, storage and networking equipment. Below is information on what makes us one of the best IT infrastructure lifecycle management providers in Australia and why you should choose us.

Interactive is the largest privately owned hardware maintenance provider in Australia and has been supporting mission-critical IT systems for over 30 years. We have over 2800 customers in 46,000 locations and 300,000 supported devices. We are also the only IT hardware lifecycle management partner that can deliver a fully customised end to end support solution. Other benefits of our IT asset lifecycle management service include:

Benefits of IT Asset Lifecycle Management

Our IT hardware lifecycle management is tailored to ensure your IT infrastructure performs optimally. Through our IT infrastructure lifecycle management, we design a support plan that reflects the criticality of each of your devices.

We know it can be difficult to manage multiple vendor contracts so we make it easy by providing a single point of contact for all your maintenance needs. We are a multi-vendor TPM expert without vendor bias and can provide IT asset lifecycle management for a wide range of vendors. The benefit of this approach means faster response times, parts on hand and one helpdesk to support all your brands and vendor equipment.

Other benefits of our IT asset lifecycle management include:

  • Flexible coverage (We allow for moves, additions, and deletions in the contract with 30 days’ notice)
  • Flexible SLAs (we create a custom support strategy for all customers)
  • 24x7x2 hour onsite support
  • We have over 100,000 spare parts on hand across Australia and New Zealand so can support virtually any device in your infrastructure
  • Cost-effective – save on expensive vendor warranties
  • Australian based customer service centre
  • Support provided for devices beyond their vendor EOSL date

We are able to provide IT infrastructure lifecycle management at every stage of the lifecycle including:

1. Audits

Through assessing your existing model we can identify how best to transform the support for your entire IT environment, network to hardware to drive cost efficiencies without having to compromise your infrastructure and the level of coverage you require.

2. Design

Through our IT infrastructure lifecycle management, we help to design a tailored approach that improves performance, reliability and reduces costs.

3. Implementation

We ensure a seamless implementation performed by our team of certified engineers and also provide call management.

4. Maintenance

We are proud to offer an unparalleled level of IT hardware lifecycle management support. We have 100% parts availability, over 130 certified field engineers and best-in-class response times. We will help maximise your equipment’s operational life and minimise downtime for your business

5. Decommissioning

We ensure the safe, secure and environmentally safe destruction and disposal of a device once it has reached the end of its useful life.

Get a Quote for IT Asset Lifecycle Management

Talk to our hardware maintenance experts to find out more about our IT infrastructure lifecycle management services or to arrange a quote.