HPE Hardware Support
Learn About Our HPE Hardware Support
Reduce potential IT downtime for your business with HPE hardware support that includes a 100% parts-availability guarantee, 2-hour onsite response time (with the spare parts) and industry-leading service-level agreements (SLAs). Interactive has been supporting businesses with HPE hardware maintenance and onsite support for over 30 years. Our dedicated engineers are certified and vendor-trained for HPE third-party support.
Why Get HPE Third-Party Maintenance
With a dedicated support team that has intricate knowledge of your IT infrastructure, you no longer need to wait for vendor support services to identify the issue, source the parts and post it to you for your installation upon arrival. Keep business-critical systems online with our rapid response times including an 8-second answer for our Australian call centre, a 10-minute call back from your dedicated engineer, and 2-hour onsite response time with replacement parts.
Other benefits of our hardware maintenance solutions include:
- Extensive coverage of over 300,000 devices across 25,000 locations in Australia and New Zealand, so we can likely serve all of your locations
- Multi-vendor servicing across various brands and models of servers, storage devices, network and communications equipment and more
- Flexible SLAs to suit your needs, whether that’s an upfront payment, month-to-month basis, or custom agreements for different locations
- End-of-life (EOL) or end-of-service-life (EOSL) specialists, avoiding warranty issues and HPE warranty support, to maximise the operational life of your equipment
Free up your internal IT resources for other projects and business growth with HPE server support. Search our parts list or contact us if your devices aren’t listed.
How We’ve Helped Our Customers With Hardware Support
Providing critical maintenance to the IT infrastructure of Cabrini Health, including their Cisco equipment, HP servers and other multi-vendor devices, we have helped reduce IT costs by up to 20%. If a device fails within their system, our dedicated engineer is often onsite within 30 minutes with the replacement part ready to install.
Supporting HP servers and Cisco equipment across a national network, we have helped Toyota Financial Services reduce business downtime and operating costs. As we have spare parts for every aspect of their IT infrastructure, including older equipment, they turned expensive service contracts with multiple vendors into one SLA with us.