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Hardware Service Provider

About Us: Hardware Service Provider

When looking for a hardware service provider, key things to look for are what kind of support agreement is offered, the level of internal expertise that provides the support and what vendors the hardware as a service provider works with. At Interactive, our hardware support services include tailored SLAs that offer flexibility, supported by a large team of certified engineers and we’re a multi-vendor TPM expert (without any vendor bias). Below is more information on our hardware support services and what makes us one of Australia’s leading hardware as a service providers.

We are Australia’s largest privately-owned IT company with more than 30 years experience, over 2800 customers in 46,000 locations and 300,000 supported devices. The features & benefits of our hardware support include:

Features & Benefits of our Hardware Support

We provide a versatile suite of models to suit different needs so we know our clients are receiving the hardware support that best meets their needs.

Features & benefits of our hardware support include:

  • We ensure your IT infrastructure is performing optimally and are experts at identifying cost efficiencies that don’t compromise your level of coverage
  • As your hardware as a service provider, we aim to minimise downtime if there are issues to mitigate revenue loss and disruption for your business
  • We can help you at every stage of the lifecycle and can develop fully customised end-to-end solutions
  • You have a single point of contact for all your hardware support (no matter the vendor)
  • Vendor agnostic (we service a wide variety of vendor hardware including older models)
  • We aim to build hardware support solutions that focus on improving performance & reliability, reducing costs and reducing risk
  • Our expert team ensures implementations are completely seamless and manage all stages of the transition
  • We have a 100% parts at the ready guarantee
  • Best-in-class response times – our Australian call centre answers your call within 8 seconds, engineer callbacks are within 10 minutes and we can be onsite (with parts) within 2 hours
  • We maximum your equipment’s operational life by supporting devices beyond EOSL dates so you get more out of your investments
  • We have a team of over 130 certified field engineers and technicians have deep technical expertise and extensive certifications (240+)
  • Unparalleled level of support and maintenance with premium customisable SLAs delivering 24x7x2 hour onsite support and dedicated account management
  • Australian based customer service centre
  • Environmentally safe and secure destruction and disposal of devices that have reached the end of their useful life
  • Flexible coverage that allows for moves, additions, and deletions in the contract with 30 days’ notice

Our Hardware Support Services

Our hardware support services include:

  • Audits
  • Network design
  • Implementation
  • Maintenance
  • Support
  • Decommissioning

Enquire About Hardware Support Services

If you require hardware support contact us today to find out more about our hardware support services and how we can help your business save time and money.