Data centre network services

Enterprise Network Support Services

About our Enterprise Network Support Services

Finding the right enterprise network service provider for your business ensures your IT infrastructure is set up in the best way possible to meet your needs. And it will be a much more cost-effective solution over time. Interactive takes a business-first approach to enterprise network management and enterprise network support. Below is information on why you should choose us for your enterprise network monitoring, management & support.

We have over 30 years of experience in hardware maintenance & enterprise network support and have over 2,800 customers in 46,000 locations with 300,000 supported devices. Here is why you should choose us for your enterprise network support:

Why Choose Us For Your Enterprise Network Support?

In addition to being able to fully customise an end-to-end enterprise network management solution for your business, here are five reasons why you should choose us for your enterprise network management, monitoring or support:

  1. We have the in-house expertise to conduct a comprehensive audit of your existing setup, so we can identify the right enterprise network support for your requirements – ensuring you have an adequate level of coverage for your infrastructure, improve performance & reliability and delivery cost efficiencies where possible.
  2. We have a 100% parts-on-hand guarantee. This means we always have all the parts for any device (within your network) with support technicians at the ready.
  3. We pride ourselves on providing an unparalleled level of support & maintenance through our enterprise network monitoring. Our team of dedicated engineers (we have 130 certified field engineers nationally) have deep technical expertise and extensive certifications (240+). Our response times are best-in-class with calls answered within 8 seconds from our Australian call centre, engineer callbacks within 10 minutes and we deliver 24x7x2 hour onsite support.
  4. We offer customisable SLAs for our enterprise network management so you know you’ll have exactly what you need – nothing more, nothing less. And because we know that needs can change our coverage is flexible – we allow for moves, additions, and deletions in your contract with 30 days’ notice.
  5. We can support you beyond the vendor EOSL date for devices. However, once your business has determined a device has reached the end of its useful life, we will ensure the safe & secure destruction and environmentally safe disposal of the asset.

Find Out More About Our Enterprise Network Support

Contact our hardware maintenance team to discuss enterprise network management or enterprise network monitoring today. We pride ourselves on offering a world-class customer service experience and our team will be able to answer any questions you have & determine the best enterprise network support solution for your business.