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Business IT Support Services

About our Business IT Support Services

Get reliable business IT support that will deliver cost efficiencies, reduce downtime and drive performance. Interactive’s business IT support services can include end-to-end, fully customised solutions – from audits right through to decommissioning and disposing of devices that have reached the end of their useful life. Find out below what we include as part of our business IT managed services.

We have over 30 years of experience in hardware maintenance and are the largest privately-owned IT company in Australia. We have over 2,800 customers in 46,000 locations with 300,000 supported devices. See what our business IT support services can include:

What’s Included In Our Business IT Support Services

With business IT managed services, we can tailor a solution that best meets the needs of your IT infrastructure and environment.

We can begin by conducting a comprehensive audit that identifies how to best support your entire IT environment, where cost efficiencies can be made and how to improve performance.

Through our network design, we can craft a vendor consolidation plan delivering a fit-for-purpose solution and seamless transitions through our implementation service – conducted by our experienced team of field engineers.

We offer world-class maintenance and support with 100% parts at the ready and rapid response times – calls are answered in our Australian call centre within 8 seconds, engineers call you back within 10 minutes and we provide 24×7 2-hour onsite support with parts.

Through our business IT support services, we offer device decommissioning – when your equipment has reached the end of its life, we can safely dispose of them.

Vendors We Support

We are a multi-vendor TPM (Trusted Platform Module) expert that can provide maintenance for a variety of brands such as Cisco, IBM, HPE, Dell EMC, Lenovo, Sun Oracle, F5, Riverbed, Quantum, Juniper Networks, APC, Pure Storage, NetApp, Apple and more.

We can be the single point of contact for all your vendors and maintenance needs. Search our EOSL support list to see if we support your devices.

Examples of our Managed IT Services

Read our Toyota case study as an example of how our business IT managed services can improve inefficient hardware support through quick service responses and a guaranteed parts availability.

Read our ALDI case study to see why we were chosen for our flexible monthly cost and pricing model, support for multiple vendors and concurrent contract arrangements for all devices – even those added later.

Enquire About Our Business IT Services

Contact our expert team to speak with us about how we can help with business IT support services and to determine the best solution for your business or organisation.