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Disaster Recovery, Business Continuity, Risk Mitigation and Management – it goes by many names but the purpose is all very similar.

  • What happens when you are unable to do business?
  • What happens when you are unable to take sales orders or service your customers? 

In today’s global market will your customers wait for you to be up and running again, or will they simply shop elsewhere?  Floods, fires, power outages and security threats are all real world events that happen each day. How will your business cope if the unthinkable happens?

The service is not new; in fact it has been legislated for financial institutions and as a prerequisite for government tenders for many years. For many small to mid-size companies, Disaster Recovery as a Service (DRaaS) is a cloud-based availability service, and increasingly becoming an ideal business continuity approach.

In the event that your company is unable to operate, DRaaS allows companies to replicate and host their data on off-site physical or virtual servers.  DRaaS is especially useful for businesses that lack the necessary expertise to provision, configure and test their disaster recovery (DR) plan.  DRaaS is flexible service that can scale up or down as business needs evolve.  Customisable RTO (Recovery Time Objective) and RPO (Recovery Point Objective) can guarantee that your business is back online and meet agreed timeframes and data recovery objectives.

To get you started, here are some considerations and questions to ask a potential vendor: 

  1. How many recoveries have they performed?
  2. Are they experienced with customers of similar size and industry?
  3. Do they have recent customer testimonials?
  4. Does your provider have a good standing in the market, dedicated staff and financial stability?
  5. Do you know which staff will be helping your business get back and running?
  6. Can the service levels including RTO and RPO be customised to suit your business?
  7. In addition to IT services, does your provider have full DR facilities including meeting rooms, desks, phones, printers and lunch rooms?
  8. Does the performance of the provider’s virtual and physical machines match your needs?
  9. What is the disaster declaration procedure and incident triage process?
  10. What is their service level benchmark by industry?