Major Incident Manager

Interactive is Australia’s largest privately owned IT services provider. We support more than 2,500 Australian businesses to keep their organisations connected and secure.  

Our customers trust us to hold their most important data, support their critical devices, and secure their systems.
  
And, not to boast, but we were named the #1 Best Place to Work in Australia 2020.
  
Making all of this happen is our talented, dedicated and unique people who bring our purpose, to Keep Technology Human, to life every day – and we’re adding to our team!

About the role:
This position has the responsibility for managing, implementing, and refining the incident management lifecycle and the active management of Major Incidents within Interactive’s Cloud and Managed Services (CMS) environment. Comfortable working as part of a 24x7x365 roster.

Some of the key things you’ll do:

• Ownership and coordination of Major Incidents and Incident Management activities
• Incident Management Reporting
• Participate in ISO 9001, ISO 20000, ISO 27001 and SOC2 audits as required, ensuring that there are no negative observations made within the Incident Management process
• Contribution to the continual service improvement practices within Interactive

What We’re Looking For:

• Experience in Incident Management or Major Incident Management, or a parallel ITIL discipline
• Ability to interact at all levels including technical, Management and Senior Leadership
• Demonstrated ability to run major incident bridges and coordinating with a large number of stakeholders, sometimes throughout multiple major Incidents at a time

Why choose us?

• We believe everyone is unique, and we want you to bring your + to work every day
• Flexibility – we encourage our people to work flexibly and have a hybrid work model
• We’re a sustainable organisation. As a RE100 member, we’ve promised to be 100% sustainable by 2025
• Developing our people means everything to us – we take our people’s growth and development seriously, so much so that we’ve developed our own bespoke technical academies 
• And importantly, we genuinely want you to make a difference.

…Oh, and don’t forget all the perks and fun stuff

• Paid volunteer leave, fundraising events, numerous staff benefits and discounts from some of our amazing partners, monthly staff lunches and a free on-site barista in our Melbourne and Sydney offices

A bit more about interactive
We are an Australian end-to-end IT services provider. We deliver an integrated suite of managed and professional services to customers who need 100% IT systems availability. We have had 30+ years of continuous growth and our business consists of three key areas – Cloud, Hardware Maintenance and Data Centre and Business Continuity services.

Sounds good? We’d love to hear from you!