Infrastructure Support Technician

Intro
At Interactive, our purpose is to Keep Technology Human. You’ll feel it when you walk in the door, and you’ll see it in everything we do.
  
In addition to our purpose, our 600 people bring their own unique selves to work each and every day, which is why we have been named as the #1 Best Place to Work in Australia in 2020 (AFR, Great Place to Work).
  
Role:
We’re excited to be looking for our newest team member to join the Infrastructure Support Team. This position will suit someone with some solid general IT experience across network support. We are looking for a guru to provide a high level of service to our customers supporting a mixture of preventative measures as well as corrective actions.

Note that only candidates who are either already familiar with 24/7 support services, or who have a strong desire and reasons to work on a rotating day/night roster, should please apply.

Some of the key things you’ll do:

• Direct customer relationship management
• Fault logging and ticket management with giving you exposure to a range of different technical faults which could include VMware, Linux, networks and Cisco
• Supporting a range of different clients within Public and Private Cloud

What We’re Looking For:

• Proficient in Microsoft Office and Visio
• Strong understanding of server administration in Linux, Unix, Windows 200x, and Active Directory
• Expert Networking Knowledge
• Solid knowledge of virtualisation (VMware)
• Microsoft Server, Cisco and ITIL certification (desirable)

What We’re Looking For:
We won’t list desired personality traits because in addition to the skills it is also important for us that our people bring their own unique personality and characteristics.
  
Why choose us?

• Our people love working at Interactive – check out our Glassdoor rating!
• Flexibility – we’re open to providing the flexibility and structure that works for you
• We’re a sustainable organisation – we are an RE100 member and aim to eventually become 100% sustainable
• You’ll grow & you’ll learn – our L&D team is awesome and our CEO’s motto is that “everyone should develop during their time at Interactive”
• You’ll genuinely have the chance to make a difference and won’t get lost in the crowd

… Plus all the ‘usual’ perks

• Paid volunteer leave, fundraising events, numerous staff benefits and discounts, monthly staff lunches and a free on-site barista

A Bit More About Interactive
We are Australia’s largest privately owned IT services provider. We have had 30+ years of continuous growth and our business consists of 3 x key areas – Cloud, Hardware Maintenance and Data Centre & Business Continuity services.

Sounds like you? We’d love to hear from you!

#LI-CF1