Cisco Smart Net Services

Avoid significant downtime for your business with third party Cisco Smart Net support. By choosing Interactive as your IT maintenance provider, we guarantee parts-availability in all your Australian locations for your Cisco devices. As a multi-vendor hardware maintenance provider, we have the spare parts and cost-effective maintenance solutions to support your business.

What is Smart Net and Why Choose Interactive?

Smart Net is a technical support service that gives your IT staff access to Cisco experts and resources, including new updates (available for your Cisco network devices). By logging into the Cisco.com web portal, and with Cisco Smart Net support, your IT team can mitigate risks of outages, improve operational efficiency and resolve problems by contacting Cisco directly. However, these benefits require your business to have an experienced internal IT team who have the time and capabilities to maintain your IT environment.

By working with Interactive, you can free-up internal resources and focus on business growth. We deliver the full range of available Cisco Support options but can additionally provide customised options to meet the full gambit of customer support requirements. This includes a lower cost hybrid approach leveraging our 170+ field engineering service, extensive parts holding and Australian based contact centre with the deep technical expertise of Cisco’s Technical Assistance Center (TAC) and Return Material Authorization (RMA) services.

Interactive is a Cisco Gold Partner that specialises in extending devices beyond end-of-life (EOL) and end-of-service-life (EOSL) expirations. Our Smart Net cover is a cost-effective maintenance solution for all of your Cisco equipment. Search our device list for your setup or get in touch if you can’t find your device models.

Cost-Effective Maintenance Options for Your Cisco Network

We offer competitive pricing to suit your needs, whether it’s upfront payments, month-to-month billing or various service-level agreements (SLAs) for different locations. This support model is ideal for:

• IT environments with the latest technology or complicated configurations, such as setups that include a wide variety of vendor hardware
• Core data centre infrastructure, which can also be supported by our data centre services
• New Cisco products, which are experimental and generally untested meaning they carry a high degree of uncertainty
• Businesses requiring rapid response times, as our call centre answers within 8 seconds, engineers call you back within 10 minutes and we can be onsite within 2 hours with spare parts

Contact Us for a Quote

Future-proof your Cisco (or multi-vendor) IT environment and get the most out of your devices with 3rd party Cisco Smart Net support. To discuss maintenance options and get a quote, contact us online then an expert from our team will call you back shortly.