Challenge
The IT systems at Toyota Financial Services are critical to the successful running of the business. The company was experiencing costly delays and business downtime because of inefficient hardware maintenance support, a result of holding service contracts with multiple vendors. The contracts were proving to be expensive and inefficient, and service was suffering because of their inability to source parts for some of the older equipment.
Solution
Toyota Financial Services decided to source a hardware maintenance provider who could sustain the robustness of its IT systems, as well as guarantee parts availability and a quick service response. Enter Interactive. The Australian systems availability specialist now provides maintenance support for Toyota Financial Services’ HP server and Cisco equipment across the national Toyota business network, an outcome which has allowed the company to enjoy an increase in its IT systems’ availability, leading to a reduction in both business downtime and operating costs.
"Without Interactive’s quick response, we would have had to rely on mobile phones, which was not only an expensive alternative, but also looked unprofessional. Instead, we were able to rectify the issue quickly to minimise impact. Mark Gosling, Information Services Manager."
