The primary role of the financial services business is to enable more customers to use Toyota cars. They fulfill that role by promoting digitization, developing and offering new financial products, and expanding their network to countries where the automotive market is growing.
As the automotive industry undergoes a once-in-a-century transformational, Toyota are implementing initiatives to improve customers’ lifestyles and contribute convenient solutions to society by creating added value through financial services across the car life cycle, from manufacture to disposal.
Challenge
The IT systems at Toyota Financial Services are critical to the successful running of the business. The company was experiencing costly delays and business downtime because of inefficient hardware maintenance support, a result of holding service contracts with multiple vendors. The contracts were proving to be expensive and inefficient, and service was suffering because of their inability to source parts for some of the older equipment.
In addition, with its offices located in Sydney, Melbourne, Woolaware Bay, Townsville, Brisbane, Adelaide, and Perth, Toyota Financial Services needed a national service provider that could offer the support required to maintain business continuity.
"Without Interactive’s quick response, we would have had to rely on mobile phones, which was not only an expensive alternative but also looked unprofessional. Instead, we were able to rectify the issue quickly to minimise impact. "
Solution
Toyota Financial Services decided to source a hardware maintenance provider who could sustain the robustness of its IT systems, as well as guarantee parts availability and a quick service response.
Interactive now provides Toyota Financial Services support for all HP server and Cisco equipment. By consolidating its hardware maintenance services with Interactive, Toyota Financial Services is now enjoying an increase in its IT systems’ availability, leading to a reduction in both business downtime and operating costs.
