SEEK Limited is Australia’s number one job search website, hosting approximately 60 per cent of all jobs on Australia’s major job sites. The website spans a huge selection of employment, education and volunteer businesses across 16 countries, and in any given month will receive over 365 million visits, and at any one time will feature over three million job advertisements.
SEEK Limited relies on a robust IT infrastructure to support the business, its clients and end-users. They found they were experiencing inflexible service and extensive delays from its hardware service warranties, and as a result were at risk of lost productivity, lost revenue and lost reputation.
For a solution, SEEK Limited turned to Interactive for an alternative customised solution that offered superior cost effectiveness. Interactive developed a bespoke Service Level Agreement (SLA) for SEEK Limited to meet the dynamic needs of its business, which offered industry-leading response times, specialist IT and engineering skills, rigorous maintenance schedules and 100 per cent local parts availability.
We were highly impressed by Interactive’s responsive and streamlined approach. Where the manufacturer might send the part out separately and then the engineer, Interactive always sends an engineer.Mithran Naiker, Infrastructure Services Manager