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Lonely Planet secures systems availability with Interactive’s high touch service.


The Lonely Planet story began over forty years ago as an independent printed travel guide aimed at helping travelers on a budget see more of the world. Since then, the company has grown exponentially, and is now one of the world’s most trusted sources for budget travel. They have printed over 120 million books, which have been translated into eleven different languages, and launched an award winning website that now averages 55 million page views per month.


With a growing number of customers looking online for their travel requirements, a robust and accessible website is critical to a travel business. To help them continue to compete in this ever-growing market, Lonely Plant needed a new hosting provider for, one that would ensure site security and 100% availability, even in the event of a disaster. At the same time however, Lonely Planet was migrating from three data centres to two, and their technology requirements had therefore changed.


Interactive took the time to understand Lonely Planet’s changing needs, and worked with them to create a cost effective approach that wouldn’t compromise on the website’s high quality and respected reputation. The solution was to move Lonely Planet from a multi-subscriber disaster recovery option to a hosting service with Interactive, and migrate data from its previous supplier’s data centre to the Lonely Planet head office, while also mirroring to Interactive. Similarly, the website hosting was moved from the previous data centre to Interactive’s Tier 3 data centre, with a co-location space ensuring all data was stored securely in two locations.


Interactive has responded to our business needs - it is small and local enough to care about our business and provide an outstanding personal service. But it also has the years of industry experience and the high calibre of staff to respond to the demands of our business.

Ed Cortis, Director of IT
Lonely Planet


  • Business Continuity
  • Data Centre