Managing and processing payments for taxi drivers and operators across Australia, Live TaxiEpay is a dedicated and innovative company with over 80 years of combined taxi industry knowledge. The Live TaxiEpay solution offers mobile and fitted EFTPOS terminals with rigorous back-end and value added services to drivers and operators across the country.
A reliable IT system is crucial to Live TaxiEpay’s operations, as they need to ensure that if their systems go down or they lose data, the small companies and owner operators who rely on these payments still receive their money. As such, they required a robust IT system to provide POS transactions that would supply 24/7 support and high level reporting, but would also be cost effective.
Interactive’s solution provides both development and production environments for Live TaxiEpay. The development environment has two virtual servers running, which is a mini version of the production environment. This allows Live TaxiEpay to not only develop new features, but also allows for them to test the functionality of changes and run strict verification processes. Once the changes are verified they can then easily transfer them to the production environment. A fully managed firewall and Internet service is also provided by Interactive, dedicated entirely to Live TaxiEpay’s environments. Interactive protects Live TaxiEpay data in three different ways, ensuring that there are many ways to recover or restore data should a major failure occur. Interactive provides a level of redundancy far surpassing that of Live TaxiEpay’s previous supplier, with a two hour response time to each of their Melbourne, Sydney, Brisbane, Adelaide and Perth offices.
What made it easy to work with Interactive is that they were quick to understand our business. I had a good idea of what I wanted and Interactive got involved in helping me support my IT strategy. They were able to provide a really supportive and flexible approach in building a service level agreement to suit exactly what I needed.Ed Kazic, Head of IT