IMCD is a leading company in the sales, marketing and distribution of specialty raw materials, food ingredients and processing aids in Australia and New Zealand. IMCD’s customers come from the food, personal care and pharmaceutical sectors, among many others.
As a company that relies on technical expertise to deliver top quality distribution, IMCD was looking to minimise business risk by reducing its reliance on internal IT resources. Among its primary requirements were the introduction of a managed firewall to control access into its data centre, internet connectivity, and managed storage and backup to enable smooth data recovery and management.
IMCD found just what they were looking for in Australia’s largest privately owned IT services company, Interactive. The tailored package Interactive designed incorporated local cloud managed servers and management of the customer service order taking environment, all of which is fully accessible and visible to IMCD’s internal IT support, at all times. IMCD’s information portal is now fully backed up and Interactive is committed to delivering a two hour response time, which means all issues or outages are swiftly controlled. Furthermore, Interactive’s services package is incredibly flexible, meaning it can easily evolve to keep in line with IMCD’s changing needs and requirements.
IMCD has always placed high expectations on service providers, but in turn we consider our providers partners in delivering our business solutions. Interactive has given us excellent system reliability and the flexibility to up-scale solutions and meet our growing needs.Suellen Evens, Commercial Manager