Interactive has warehouses in each major metropolitan area, so that we can provide important parts to customers anywhere in Australia. We’re the only service organisation that operates in this manner, because we like to be able to guarantee consistent quality services whenever and wherever they’re needed.

Using parts from our local stock ensures your end users get back on-line in less time than traditional on site repair can promise. Coupled with a First Call Fix rate that is almost perfect, our customers now enjoy longer stretches between system failures. This rapid replacement philosophy also creates less disruption in the workplace, but still provides for continuous system uptime and greater productivity all round.

Over the past fifteen years, Interactive has stockpiled a combination of complete machines and individual parts. Actively pursuing a philosophy that dictates parts are located in the same city as the unit being maintained, has become a fundamental tenet of how we’ve built, maintained and grown our business. It’s also diametrically opposed to a centralised system, which always leads to delays in parts availability.

An Australia-wide support network adds to this service and maintenance excellence and is applicable across a wide range of products. Which means through both our strategic alliances and much-cherished vendor neutral position, Interactive is perfectly placed to either support your existing equipment, or take over the management of any existing maintenance contracts.

Allowing for maximum system availability with minimal user disruption, we insist on only stocking parts from the original manufacturer. Unlike others, we refrain from employing a “swap for like” programme as the lack of guarantees and warranties impacts on our own service delivery benchmarks. Outside of that, we’ve witnessed first hand this system’s inefficiencies and the risk to our customers.

All Interactive’s engineers are continually challenged through a syllabus of skill-enhancing courses organised by the leading manufacturers and distributors in Australia. Monitored both internally and by an external audit, all training includes valuable input from specialist equipment manufacturers. It’s hard work. But ensuring we provide a single and consummate source of maintenance and support services to our customers, is more than reward enough.